Cities Direct


All testimonials displayed on this page are from Cities Direct customers

Throughout the planning of the itinerary, Fiona worked hard by emailing my friend in Vancouver and myself. When we were satisfied with the plans, my sister decided to join us...poor Fiona had to review the accommodations and make changes.  She was always helpful, cheerful and efficient.  Well done Fiona!...Munich, Bled, Ljubljana, Zagreb, Split & Dubrovnik, June 2018

We cannot fault the service we received from Cities Direct.  It was a luxury having taxis to & from airport.  Taxi firm used was very competent with helpful drivers.  Thanks for providing maps & train times...Bratislava & Vienna, June 2018

Always have good service and they book all our online tickets for us...Malta & Gozo, July 2018

What can I say? Great! ...Prague, June 2018

You are all brilliant and so helpful and patient. Always Gold Star material... Copenhagen, June 2018.

Excellent 10/10...Bratislava & Vienna June 2018

Excellent service.  We used Cities Direct to personalise this holiday, in order to meet up with some German friends who were also staying in a nearby hotel.  Transfers provided worked, as usual, as clockwork...Salzburg, June 2018

As always we received a very good service from Cities Direct...Cordoba & Seville, June 2018

All arrangements were very good, except that our taxi was not waiting for us at Berlin airport and we had to wait about 30 minutes for it...Berlin, Dresden & Prague, June 2018.

Arranged excursions were excellent. Overall administration was excellent. I could not fault a thing...Vienna, June 2018

Always happy with your service. Excellent help, advice & information...Oslo & Bergen, June 2018

Excellent to deal with and the itinerary that was put together was ideal.  We did have to chase our final documentation.  The private transfers were invaluable and they were very reliable (turned up early!)  Very understanding about the extra train travel & reimbursement of costs...Cadiz, Seville & Granada, June 2018

As good as one can get.  Excellent personal service.  A great holiday with excellent planning and smooth delivery.  All transfers were faultless.  Hotels in Riga and Vilnius were basic but who cares because all the cities were great.  Thanks Richard for your help...Vilnius, Riga & Tallinn. June 2018

I have always found Cities Direct to give a very good service and can't fault it. Especially Richard who is the person I have dealt with...Helsinki & Tallinn, June 2018

Having dealt with Richard from Cities Direct for several queries always been very helpful.  The small hiccup we had in Krakow he dealt with so quickly and helpful and all went very smoothly.  Have had a lovely holiday in the three cities and loved Zakopane.   The train journey from Warsaw to Krakow first class was superb...Warsaw, Krakow & Zakopane, June 2018

Pleased with the service.  Thank you...Rome, June 2018

We received a lot of help.  The staff were very well informed and helpful in coordinating our city break.  Each aspect of our trip went like clockwork.  Everything was so very well organised and stress free.  Thank you.   Lisbon, June 2018

We're just back from our trip to Cadiz, Seville & Malaga.  It all went very smoothly, we loved all the the hotels and their locations.  Seville was our favourite!  Thanks again...Cadiz, Seville & Malaga, June 2018

We are impressed with attention to detail on each of the holiday & the fact the hotels are usually central to the cities visited.  The maps are a help too when visiting a city for the first time.  As usual excellent service from Cities Direct! ...Warsaw & Gdansk, May 2018

Excellent service as always - it's great to be able to ring up - be recognised - and have a really personal touch.  Would not consider booking with any other company for the type of break City Break holiday we enjoy... Lisbon, May 2018

Excellent - easy to 'amend' the suggested itinerary to suit our requirements.  One name error was amended rapidly.  When we realised a taxi would be needed in Split it was again sorted rapidly.  A very flexible system, with links perfectly arranged.  We are already planning future trips....Munich,Bled, Ljubljana, Zagreb & Split, May 2018

Everything that was pre booked worked out perfectly.  Thanks to Richard for all arrangements....Marseille, Ajaccio & Calvi, May 2018

As previously suggested, all the staff at Cities Direct were excellent.  Thats why we tend to always use you....Carcassonne, May 2018

Impressed by the way your staff dealt with booking and also the pre travel information.  Local maps were a real plus and helped us to prepare... Copenhagen, May 2018

Service good, clear & concise.  V. helpful that all the paperwork is done for you...Berlin & Prague, May 2018

Very good as always...Vienna, May 2018

Excellent service & knowledgable about destinations...Gdansk, May 2018

Tours are well organise, prompt, polite & knowledgable.  We have already recommended to friends...Krakow, May 2018.

Service from Cities Direct was excellent and through discussion we arrived at an excellent itinerary for the trip.  All elements in plane and the whole trip went very smoothly.  Can recommend...Ronda, Cordoba, Seville & Malaga, May 2018

The service was excellent.  Office staff very pleasant and helpful.  Good information received before travelling and the transfers and tour of the Alhambra all happened exactly as planned.  Thank you for a great trip!  Looking forward to another one...Granada, April 2018

Excellent service as always...Dubrovnik, April 2018

Ruth was very helpful with all aspects of the holiday bookings & arranging assisted travel for my traveling companion...Hamburg, April 2018

We would certainly use Cities Direct again, the tours were great, very informative. The transfer drivers were very polite and good English.  Brilliant service from Cities Direct - Thank you...Krakow, April 2018

The taxi driver was amazing - explaining about housing/politics etc.  He was very careful driving & couldn't have been more helpful.  It was good to have the same person for trips/transfers...Krakow & Zakopane, April 2018

Have always had great service from you.  Good variety of trips...Carcassonne, April 2018

Paperwork, booking, travel documents all sent in personal pack - superb...Madrid, April 2018

Good value, arrangements for travel, excursions etc worked perfectly...Belfast, April 2018

This was very good throughout, always polite, helpful when we missed our bristol flight, we had great useful help from Cities Direct.  We have always been well served by the firm...Pisa, Lucca & Florence, April 2018

This was excellent value for money.  Each trip was outstanding.  They were always early at our hotel.  Could not have been more pleased with our holiday.  Guides Paulina, Madjik were excellent.  Well done Cities Director an excellent holiday. We are telling all our friends about your company...Krakow, April 2018

Although more expensive than other city breaks, worth it for the personal service and organisation.  All transfers and trips included and efficiently arranged.  Richard in the office particularly helpful...Krakow, March 2018

Customer service staff always helpful & courteous.  Documentation all correct on receipt.  Arrangements with partners abroad - transfers, tours etc worked well.

Wonderful service.  I used the website for my enquiry which was dealt with promptly.  Received a quotation by email and a text to direct me to the email - perfect for a 70+ non technical like me!  I've certainly recommended the service to friends...Rome, March 2018

We always choose Cities Direct for city break because of the great service and value for money.  We have been upgraded automatically twice!  We love Berlin and have travelled there twice with Cities Direct and also to Prague...Berlin, March 2018

All tours were good, with excellent guides.  Paulina was friendly and very informative on the walking tour.  The Salt Mines were amazing, guides communist tour was excellent and we enjoyed the lunch in the milk-bar.  All our taxi-drivers were on time, polite and helpful...Krakow, March 2018

We are very pleased with all the arrangements Cities Direct arranged for us...Budapest, March 2018

Helpful with an excellent manner, all queries dealt with professionally and with speed.  Wouldn't hesitate to use you again...Florence, March 2018

Always obliging & very efficient staff.  

Always spend time with the customer to meet their requirements for the holiday.  
Always kindly obtain boarding passes for me, as I am not computer literate.
Thank you...Budapest, March 2018

I booked a 2 day trip as advertised, then changed it to add another day.  Your staff could not have been more helpful in their dealings.  I have always been happy with the service you offer and always tell my friends so....Valencia, March 2018

Very efficient booking process and the price quoted on Jet2 holiday website was matched.  Transfers to & from Airport were pre-booked and were efficient.  Document & information supplied by CD was informative & excellent...Budapest, March 2018

Excellent, your consultant Joy (in common with all the other consultants that I have spoken to in the past) could not have been more helpful.  She was kind, polite and put together an excellent break for people travelling from Edinburgh and London from a rather vague brief.  The flight times gave us the maximum time in Vienna and the hotel was beautifully placed for the city centre and tourist attractions...Vienna, March 2018

We really cannot fault the service from Cities Direct, the staff are very accommodating, and found the package asked for and more, i.e. flight, hotel, transfers & additional info GREAT...Lisbon, February 2018

As always, excellent.  Feel confident staff do explore options and advise the most appropriate...Reykjavik, February 2018

Once again cannot fault Cities Direct...Lisbon, February 2018

I cannot fault any aspect of this holiday.  It was exactly what we wanted and the hotel was wonderful. The taxi links were reliable and and punctual.  Everything worked like clockwork!  Thank you! ...Krakow, February 2018

Excellent as usual...Budapest, February 2018

We appreciate the personalised, tailored service.  Our requirements have always been satisfied e.g. transfers and hotel.  Travel information arrives with meticulously correct details.  This leads to stress free experience which is most welcome!...Valencia, January 2018

The transfers from Airport to Hotel and Hotel to Airport worked a treat.  Thanks for arranging this and upgrading us to the Hotel Flora.  Superb service as ever.  We will be using you again in the future.  Many thanks...Cagliari, January 2018

Excellent as usual...Hamburg, January 2018

I was very happy with the service. I've always found the person at the other end of the line friendly and helpful....Venice, January 2018

All queries answered promptly with friendly staff.  All information received well in time for any action required. Good value...Vilnius, January 2018

I only booked a couple of weeks before we travelled. Richard processed my holiday package and was very helpful in getting a good deal from the airport we happy with.  When Richard not available his colleague showed the same professionalism.Overall - excellent.  Thank you...Gdansk, January 2018

Great service.  Staff very helpful...Prague, January 2018

Richard the travel consultant we dealt with was excellent...Lisbon & Madeira, January 2018

I have to say that the service I received was excellent very clear concise information given and the whole procedure ran like clockwork.  We were particularly impressed with the efficiency of the hotel transfers...Reykjavik, December 2017

All good...Rome, Florence & Venice, December 2017

Excellent & readily adaptable service to suit our needs. Very good at finding great hotels in the perfect location...Cadiz, Seville & Granada, December 2017

Excellent service...Bratislava, December 2017

Very impressed with level of information received.  Helpful during booking process and all aspects of holiday worked well...Rome, December 2017

All travel arrangements were excellent...Bilbao, Burgos & Leon, December 2017

Excellent value for money.  No criticisms on hotel/location/services provided.  Transfers excellent...Lisbon, Coimbra & Porto, December 2017

No complaints. Slightly on the expensive side compared to others but hotel no doubt the reason for this... Athens, December 2017

Our trip out was originally with Monarch! Cities Direct very quickly re-arranged our fights & our holiday was unaffected thanks....Venice, December 2017

Special thanks to Ruth & Joy for advice & organisation...Annecy, Reims & Paris, December 2017

Always receive excellent service from Cities Direct and will continue to use & recommend you...Riga, December 2017

We were very pleased with the service.  Very helpful and supportive throughout.  Thank you Ruth...Venice, Florence & Rome, December 2017

They pulled out all the stops when Monarch Air Line folded and were helpful in arranging another flight company.  Also assisting our journey to different airport, when we were unable to use our local one.  Our grateful thanks to all...Venice, December 2017

Cities Direct was thorough, all was correct & our itinerary was orderly...Florence, December 2017

The transfers/taxi from airport and to hotels were excellent, on time, good drivers & very clean vehicles.  Everything went to plan...Krakow & Zakopane, December 2017

CD provide an excellent service which I highly recommend to friends.  The attention to detail is very helpful as is the choice of hotels and their location.  Staff are willing to go the extra mile for customers.  I've given up arranging my own city breaks...Cities Direct are better value and take the hard work out of it! ...Lisbon, December 2017

Excellent guides on both excursions.  Knowledgeable, efficient and friendly...Vienna, December 2017

Very good and very patient with my queries...Krakow, December 2017

From the time of booking, the service was first class.  The tour was just what we wanted.  The three hour walking tour on our first full morning and then the four hour at the Museum & Gallery, was perfect.  We would like to pay tribute to our guide Ivana whose presentation was pitched perfect for us.  She loves her city and bought it to life for us...Florence, December 2017

The holiday was priced reasonably and I cannot see how it could be bettered.  Simply loved it...Belfast, December 2017

Excellent organisation of trips.  Especially enjoyed the Communist Tour in the trabant.  The guide Goshka was excellent and I was allowed to have a quick drive of the car...Krakow, December 2017

Never used before.  Not a complicated holiday but arrangements faultless - transfers were on time, everything you need for a hassle-free holiday in place.  Perfect! (But any chance you could arrange priority disembarkation!)...Seville, December 2017

On a couple of occasions, we rang with small queries.  Every time we were well received and our queries were sorted out immediately.  A very helpful & friendly lady explained some quite simple things very willingly.  She was great! 

Two organised tours in Rome were led on each occasion by a young lady guide who (both) were very knowledge & very friendly. We thought both were excellent guides.  We really enjoyed both tours of 1) The Colosseum etc 2) The Vatican...Rome, December 2017

This is my first trip with Cities Direct and certainly won't be my last.  The hotel was great & close to local places of interest.  Cities Direct took all the hassle of booking everything yourself and offered a great & reasonably priced package...Krakow, December 2017

On the two occasions I have dealt with the company - I have found it very easy to get across what I wanted.  The members of staff very helpful & informative...Barcelona, October 2017

As this was the first time I had used this company, I was a little worried that booking paperwork was not sent right away.  However, one phone call and my fears were allayed.  The itinerary put forward was excellent and all aspects were very good.  The guides provided were first class...Krakow, October 2017

Very happy with your service and with the hotels, flight & transfers... Tallinn, Riga & Vilnius, October 2017

Both ladies in your office Joy & I believe Ruth, went out of their way to be helpful and I cannot thank them enough for their assistance.  I didn't really like the hotel but it was well situated right by train terminus...Rome, October 2017

Cities Direct had always been amazing to deal with and Richard has always been a delight to deal with and finds great deals and locations.  Cannot fault anything...Carcassonne, October 2017

I would recommend Cities direct to anyone.  The staff are very friendly and helpful.  Knowing that Cities Direct are easy to contact gives us confidence at our holiday will be good...Porto, Coimbra & Lisbon, October 2017

I was pleased with all the pre-arranged transfers.  They went smoothly...Ravenna & Bologna, October 2017

Thank you! We had a wonderful break in a fabulous city...Prague, September 2017

Transfers excellent.  Private tour guide excellent idea. Phillipa was terrific...Lisbon, September 2017

Very pleased with service from Cities Direct.  Vey professional...Lisbon, Azores & Madeira, September 2017

Easy to book.  Questions answered quickly.  No hassle.  Good service...Madrid, September 2017

Very impressive, custom made holiday, ideal for someone who does not have email or computer!   Turin & Milan, September 2017

Efficient & friendly. No hassles, no problems.  Would use again...Prague & Dresden, September 2017

Cities Direct are very helpful in finding answers to various questions, the staff always pleasant to talk to.  Paperwork clear & concise.  Thank you for arranging a lovely holiday to Vienna & for arranging our included walking tour with Franz & day trip to Wackau Valley wine tasting & river cruise with Marco, both excellent...Vienna, September 2017

The service was excellent.  A very comprehensive tour package was put in place, which for some people, may be a little too much as the pace was rather hectic.  I am though, very impressed with the company...Krakow, September 2017

The service excellent again as it always is.  We were delayed at Lisbon airport getting our passports checked but our taxi was still waiting for us...Lisbon, Porto & Azores, September 2017

Always excellent service!  We booked airport transfers - always on time and always superior.  Transport with lovely drivers.

Hotel as well chosen in excellent location i.e. 5 mins from metro.  
Staff were very friendly and helpful & breakfast was extremely good.  Lisbon is a wonderful city! We loved it!!  Lisbon, September 2017

The holiday we booked all fitted together perfectly.  Basically it was as it 'said on the can'...Lisbon & Porto, September 2017

Everything from the initial phone call to arriving home was excellent and always on time.  Trips were both excellent.  First time we had used Cities Direct but will use for any future trips...Krakow, September 2017

We think your service is excellent...Krakow, September 2017

Excellent, very helpful & accommodating - happy to give advice and suggestions.  I have recommended the company in the past and will again...Krakow, September 2017

Genuine personal service, easy to book and gain more information.  Refreshingly traditional...Seville, Granada & Malaga, September 2017

Excellent service.  Staff able to make suggestions and tailor to suit.  Experience with company results in return business on or part...Rome, September 2017

Very good; journey instructions clear, tickets and timings all worked well.  All hotels good and very good locations for seeing the sites.  Would definitely use Cities Direct again - and recommend...Cadiz, Seville and Granada, September 2017

Thank you to your office staff - Richard & Rose for being so helpful with queries and doing the on-line check in for us.  Much appreciated...Porto, September 2017

Another fantastic city break arranged with Richard, who always goes the extra mile to make sure the holiday works well for us.  Nice city tour was v god; Vinesh charming and well informed.  French Riviera tour with Irene was excellent, probably the best one we have experienced - certainly'a must' when visiting Nice.  Thank you Cities Direct! ...Nice, September 2017

Flawless travel arrangements.  Easy to follow instructions.  Excursions very good - We impressed our Pompeii/Herculeneaum guide with pre-booked entrance tickets, as none else on the excursion had them!  We didn't have to worry at all. Thank you!...Florence, Rome & Sorento September 2017

Excellent from Joy & Ruth...Vienna, September 2017

Excellent service as usual, thank you...Sophia, September 2017

The service received from Cities Direct was excellent, it was easy to book a short break city vacation with the minimum of fuss.  All necessary documentation was posted on time and the staff I deal with were extremely helpful...Bratislava, September 2017

Personal service received.  Making you feel confident with that e service and detail provided making you feel individualised.  Good documentation including maps etc...Vienna & Budapest, September 2017

The pre-trip organisation & information was excellent & travel pack complete with tickets & directions was brilliant, it allows the traveller to feel they are doing it on their own.  But with the support if needed.  The train journey between location loved to be easy & relaxing with views of Spain to remember...Madrid, Cordoba & Ronda, September 2017

Your service was really good.  You looked at several options for us, for a suitable short break and dealt with any queries right away...Prague, September 2017

Always helpful and prompt in returning calls when required.  Highly recommend company...Dublin, September 2017

The reservation staff were very helpful.  Everything ran like clockwork.  Taxi and rail transfers were superb...Madrid & Toledo, September 2017

Everything went well, particularly pleased with car pick arrangements at every location - drivers were there to greet us and on time...Bled, Ljubljana & Zagreb, September 2017

Good service by mobile phone, followed by email re our departure pick up time.  Driver collected us plenty of time - no panic...Madrid, September 2017

All arrangements as in flights, train booking reservations, etc were excellent.  The information pack had everything very clearly explained and organised.  The consultants who we spoke to /emailed were very helpful & informative.  Very good service overall....Florence & Rome, September 2017

Very pleased with overall service...Carcassonne, August 2017

Good speedy information.  I made the booking Friday afternoon & received confirmation Saturday...Bergen, August 2017.

We find Cities Direct a reliable company who listen to your requirements and provide what we ask for which we value.  Exceptionally customer focused and very good value for money.  Not the cheapest but you get what you're paying for...Berlin, August 2017.

Always very helpful...Zurich, August 2017.

Have used Cities Direct twice, and both times excellent.  Taxis were prompt and clean, guide excellent...Krakow, August 2017

Transfers between airports were excellent.  Trains v. good - except bus replacement service Ronda and Granada.  Very good service from Cities Direct...Seville, Cordoba, Ronda & Granada, August 2017

Very good and helpful, friendly services...Krakow, August 2017

Very impressed with service we have received from Cities Direct.  Transfers and transport both to and from the destination as well as within the country were extremely well organised.  And made travelling, very easy and very pleasurable.  The hotels were all in very good locations, in walking distance of many of the attractions as well as being near to publish transport links if required. And were really well appointed with friendly welcoming staff.  Booking this holiday could not of been easier and the information and pack we received before travelling was comprehensive and well organised and we would not hesitate in recommending others to use Cities Direct and hope to travel again with you soon...Lisbon, Coimbra, Aveiro & Porto, August 2017

Thank you for providing us with such a well organised holiday.  All transfers occurred without a hitch & enjoyed being transport to hotels, ferry & airport in elegant black Mercedes cars.  You kept stress levels to an absolute minimum as everything worked beautifully....Tallinn & Helsinki, August 2017.

The staff were polite, helpful and knowledgeable.  The service was quick and efficient.  I would like to thank them for making my holiday so enjoyable...Vienna, August 2017.

Very easy to book and lots of pre-departure information - clear & straightforward...Berlin, August 2017.

Appreciate the well organised trip by Cities Direct, allowing us to enjoy the independence & not just be part of a crowded group.  Thank you for our great family holiday...Krakow, August 2017.

Everything was very good, the transfer by taxi was excellent.  The information provided was clear & useful...Genoa, August 2017

As retiree's in our 70's we really appreciate the understanding & patience of Cities Direct staff when we struggle with online booking, and are anxious about flight times, to visit attraction etc.  Nothing seems to much trouble...Copenhagen, July 2017

I would like to thank you for your helpfulness and efficiency, not to mention your courtesy when  I raised queries by telephone...Gdansk & Warsaw, July 2017.

Thank you for arranging our transfers to & from airport & ferry terminal.  All drivers were prompt and very helpful...Tallinn & Helsinki, July 2017.

Contact by telephone - easy booking procedure.  Confirmation paperwork delivered on time.  Queries answered efficiently on telephone pre-travel.  Will use Cities Direct again...Lisbon, July 2017

The excursions we booked prior to arrival were simply 1st class, well worth the money & excellent service.  Pick up and drop off to airport also 1st rate...Krakow, July 2017.

Cities Direct works for me - I can't be bothered with all the online research one is supposed to do nowadays & am happy to pay an 'old fashioned' travel agent to do it for me...Malaga, July 2017

Struggled to find suitable flights with expedia etc, rang Cities Direct, got sorted within 24 hrs of sending email request.  Thank you - Ruth/Joy...Bucharest, July 2017

Another really good experience transport too and from airport was excellent.  Hotel a little disappointing but overall another really good city break...Vilnius, July 2017.

Always deal with Richard, who understands our needs and requirements, and is always helpful and super efficient!  Always a pleasure to deal with Cities Direct.  Thanks once again!

All very helpful and efficient, especially on the couple of occasions I needed to phone...Krakow & Zakopane, July 2017.

Travelling with Cities Direct takes away the difficulties and uncertainties of booking online oneself - especially arranging transfers and train travel.  Also good to have a back up in the UK should anything go wrong...Milan & Stresa, July 2017.

Full day tours of Porto and the Douro Valley were quite excellent and to be highly recommended.  We achieved so much more than we would have on our own.  Quality service also provided for airport transfers...Porto, July 2017.

Cities Direct is an excellent company.  I recommend you to anyone wanting an easy holiday...Belfast, July 2017.

Always enjoy travelling with Cities Direct as the itinerary is so helpful and the choice of hotels and their location is well planned especially if travelling by train.  It's nice to feel you are travelling alone but secretly glad to have the back up if anything goes pear shaped!  We have had lovely holidays with Cities Direct and look forward to more.  Many thanks. ..July 2017

You requested assistance for my disabled wife at each station - Pisa, Florence, Bologna, Ravenna, Ferrara and Modena.  This proved to be outstanding.  The people at each station - with smiles on their faces - insisted on pushing the wheelchair and carrying the cases to take us to the appropriate platform.  On our return to Pisa, one even took us from the station to a restaurant some distance away, which he thought we would like - and we did!...Ravenna, Ferrara & Modena, June 2017

An excellent holiday all round.  Hotel ideally situated, friendly helpful staff.  The day trips were brilliant, with excellent organisation, friendly and informative staff.  From pick up at Krakow airport to return to airport, brilliant organisation & smooth operation every day...Krakow, ,June 2017.

Cities Direct are able to tailor make a holiday for everybody's needs.  We receive regular emails from you which are not always exactly what we want. A telephone call to one of your advisors will soon cover our needs if the holiday advertised isn't exactly exactly what we want, i.e. dates etc.  We find that having the flights, hotels and airports transfers sorted out are excellent and have always worked well for us.  With the basics covered, you can then concentrate on planning the holiday...Budapest, June 2017.

Very impressed with the level of attention to detail in the information pack about our holiday, including updating us about flight changes prior to departure.  All the transfers between the cities & to and from the airports went like clockwork...Lisbon & Porto, June 2017.

We booked this holiday fairly near to departure time, creating a difficultly getting seven nights in one hotel in Seville.  Our consultant Richard took considerable time and trouble to meet our needs.  He arranged flights, hotel in Malaga & Seville, airport transfers and train journeys between Malaga & Seville.  All arrangements went smoothly and according to plan.  We had great holiday and would like to extend our thanks to him for his efforts...Malaga & Seville,  June 2017.

We are very fond of Cities Direct!  Everything ran like clockwork; as you had already provided our boarding cards we had no need o queue.  Our private transfer transport was dead on time both ways, flights were very good.  You are always on the end of a telephone for any queries however small...Rome, June 2017.

Service from C/Direct very good, would go with them again.  The links to the hotel from airport (going to hotel could be better) although returning to the airport was good...Rome, June 2017

I spoke to Ruth & Rose about the holiday, they could not been more helpful.  I said I could not print off and documents, was told no problem and no charge. Received next day. ...Vilnius, June 2017.

1st time used you due to our normal company letting us down at the last minute.  You did what you said you would do in a timely timescale.  Very impressed. Well done...Berlin & Prague, June 2017.

I have found Cities Direct services to be first class.  Staff are helpful, respond to questions and requests very promptly, and work to provide completive prices while adapting itineraries according to client requests. The information pack prior to departure is full of supportive information to ensure travel arrangements go smoothly and having a contact number to use in event of and problems gives peace of mind...Lisbon, June 2017.

All enquires were responded to quickly with accuracy and informative information.  You made it easy to book and provided comprehensive and sensible documentation.  The itinerary or trips was extremely well researched and enabled us to have time to explore Krakow independently.  All the excursions were throughly enjoyed with time to reflect and appreciate...Krakow, June 2017.

From the offset, Cities Direct staff were very pleasant and helpful over the phone.  I gave my clear and budget to Fiona, and she was very efficient in sending me email that suited my specifications.  Booking was done over the phone quickly, and soon after I received my documents through the post containing information than I had been expecting, which was handy...Madrid, June 2017.

Cannot fault Cities Direct for their service & organisation of our trip to Krakow from booking to completion.  Transportation & from hotel excellent and on time.  The included trips were also organised to an excellent standard, clean comfortable transport & friendly helpful drivers. Congratulations to Cities Direct staff for their organisation and have recommended the company to friends and family.  Well done....Krakow, June 2017

Cities Direct service was great.  Thank you.  Bookings & transport went smoothly.  The drive from Krakow to Zakopane, & return were most enjoyable & comfortable and the scenery beautiful.  A relaxing interlude.   ...Krakow & Zakopane, June 2017.

I think the first time I used Cities Direct was for a trip to Amsterdam for my 40th birthday, 20 yrs ago and the service was great then, for them to keep the same, if not better level of satisfaction nowadays when there is so much competition, I think is brilliant.  The staff I have dealt with at the office have always been so very helpful reassuring and thorough and I have recommended them to many people and will absolutely without question use them for my next & subsequent city breaks...Krakow, June 2017

Excellent organisation - everything ran very smoothly...Warsaw & Gdansk, June 2017

Amazing service received by Cities Direct.  Richard dealt with the booking.  Everything was organised and document/information given with plenty of notice.  Great service, felt like they really cared about you and you weren't just 'another' paying customer to the trip.  Knowledgeable of the breaks and activities.  Already started looking at other breaks away planning for next year.  Have recommended Cities Direct to all my friends.  My Mum & Dad travel with Cities Direct all the time too! ...Krakow, June 2017

Another well planned holiday, thank you...Rome, June 2017.

We have used Cities Direct twice and have been very impressed, their organisation and attention to to detail is excellent and trustworthy.  Well done...Krakow, June 2017

Very helpful staff, found the best value for this weekend break.  The information pack received was very informative and easy to follow...Belfast, May 2017

I was impressed by the service and quality and organisation of the tours.  The entire holiday was excellent...Krakow, May 2017

Always polite, easy to get in touch with.  Good personal service.  Good booking via telephone.  Good advice from staff ie. re hotel queries, booking extra leg room or priority boarding.  Tours that were booked for us via you & the guides we had were all first rate.  Already booked for Vienna in Sept 2017...Krakow, May 2017

From start to finish Cities Direct service was excellent.  All queries and alternative were attended to in a very friendly and professional manner.  Even when we were actually on holiday the office contacted us by phone to ensure that we knew that the booked trip had been confirmed with the provider by Cities Direct office.  Thank you Richard...Reykjavik, May 2017.

The whole two-centre city break was brilliantly organised by Cities Direct including transfers to and from the hotels and connecting train journey.  Great value, well done...Budapest & Bratislava, May 2017.

All good thank you, especially having all additional train tickets & chauffeurs organised in advance.  The cars & drivers were excellent...Madrid & Toledo, May 2017

Cities Direct staff are always helpful.  I dealt with Joy who was a lovely lady and lived up to her name.  She answered all my questions and helped me a great deal...Rome, May 2017

Excellent service, very helpful staff....Budapest, May 2017

Excellent service, all documentation and travel arrangements excellent and no problems experienced...Prague, Vienna & Budapest, May 2017. 

Very helpful, friendly service. Prior information, organisation etc.  Very comprehensive...Budapest, May 2017.

The service received from Cities Direct has been 1st class.  The organisation of all the trips was excellent.   Very well planned.  Our flight was unfortunately late due to a fault on the aircraft and changing planes in Berlin.  We were worrying about our taxi to hotel, but needn't of bothered, he was still waiting for us...Krakow, May 2017

Excellent service over the phone.  Staff knowledgeable  about destinations and transfer arrangements helpful...Bratislava, May 2017.

We cannot rate the service enough.  Efficient, helpful & pleasant to speak to your advisors...Lyon, Avignon & Marseilles, May 2017.

As usual you have managed to find a great hotel, in a great location, with easy reach for both transport & attractions.  Your help booking the holiday & travel while we were there was once again fantastic and we are really grateful.  Keep up the good work!!...Rotterdam, May 2017

Cities Direct were always available to help and answered all our queries.  The journeys & hotels were excellent & well organised... Cadiz, Seville & Granada, May 2017.

Excellent service.  Staff very helpful, courteous & knowledgable.  Well done...Vienna & Bratislava, May 2017

The travel arrangement between both venues was very good.  The train journey overnight was an experience and arrangements were excellent...Krakow & Vienna, May 2017

Excellent service...Berlin, May 2017

Staff always helpful & friendly in booking & advice...Dublin, May 2017

Transfers by taxi were excellent...Vilnius, May 2017

As Cities Direct virgins! We were very impressed with the service provided and will certainly use your service again.  Excellent hotel selection for both quality and location.  Transport transfers were on time and very satisfactory.  Paperwork was faultless.  This was a quality holiday and price was fair....Ravenna & Bologna, April 2017

Very pleased with holiday, tours excellent very good guides and hotel very clean and comfortable.  Overall we had great holiday...Krakow, April 2017

We had a thoroughly enjoyable break in Krakow.  Our guide, Michal, was excellent - informative and friendly.  We would recommend this trip to others without hesitation...Krakow, April 2017

Very helpful service from CD team (Rose & Richard)...Seville, April 2017

All arrangements trouble free, obliging staff & very professional in all matters...Barcelona, April 2017

Always excellent service.  Very interesting cities and unusual extra trips included....Krakow, April 2017

Clear, efficient service with good liaison with agent.  Transfers excellent...Vienna & Bratislava, March 2017

Personal service.  CD staff listened to our requirements and were happy to look for alternative hotels when we did not like reviews of entail hotel.  Have used CD in the past and will definitely use again...Berlin, March 2017

Excellent service.  Connections (inc trains & pick up to airport for return) efficient & on time.  All documents sent in good time & clear.  Needed clarification pre-journey - excellent telephone help from Rose & Richard...Venice, Florence & Rome, March 2017

Very happy with the service from Cities Direct.  Friendly & efficient...Madrid, March 2017.

Excellent service - thank you very much...Seville, Cadiz & Tarifa, March 2017

Excellent service (as usual), thanks...Budapest, March 2017

Very prompt and informative service - will definitely use Cities Direct again...Vilnius, February 2017

Very good service...Reykjavik, February 2017

Friendly, helpful, informative and very efficient service...Krakow, February 2017.

The organisation of the weekend was excellent.  Very impressed with the airport collection and return.  The day tour of the city was well organised.  Our guide was charming and informative...Lisbon, January 2017

As always, Cities Direct arranged a wonderful city break.  Your choice of hotels & the arrangements are second to none...Lisbon, January 2017

Always pleasant staff & service...Edinburgh, January 2017

An excellent trip with good service from Cities Direct...Seville & Malaga, January 2017

Extremely satisfied with the whole process.  Fast. Efficient. Good value. Painless. Everything went smoothly apart from a long delay on the return flight, which was unavoidable and nothing to do with the organisation by Cities Direct or EasyJet...Madrid, January 2017

Richard was very helpful as we only wanted to stay in one Spanish city and explore it thoroughly...Madrid, January 2017

The organisation of the holiday & the fact I could tailor it to what I wanted made this flexibility invaluable, as this isn't always available.  Any questions I asked were answered well & were informative meaning staff left you in no doubt as to what to do etc.

The tours were also well organised & good value for many with friendly locals who were happy to help rather than treat you as one of a large number....Krakow, January 2017

So far always a good experience...Munich, January 2017

excellent service, travel documentation and tickets very good, (will certainly recommend to friends) and all in  order.. So helpful to have taxi services booked for us - removes the hassle from travelling!...Bratislava & Vienna, January 2017

Service always friendly, helpful & efficient...Vilnius, January 2017

Service from Cities Direct excellent.  Will definitely use you again....Riga, January 2017

Very good service, all information provided for the holiday.  Very good value.  Kept update with any changes to flights etc....Lisbon, January 2017

Felt we had a very personal service and that the staff made sure everything possible was made easy for us to enjoy our holiday.  We felt relaxed because if we needed help we could phone Cities Direct...Pisa, Lucca & Florence, January 2017

Very helpful! ...Porto, December 2016

Faultless organisation.  Excellent choice of accommodation.  The tour guide, Fabio Paglia, was marvellous - knowledgable, sociable and thoroughly professional. The quality was so good that the cost of the holiday was amazingly good value...Rome, January 2017

Very good, will be looking at Cities Direct for our next short break!  Trips were very well organised.  Spot on...Krakow, January 2017

Excellent services as usual...Tallinn, January 2017

Excellent speedy and accurate service from Cities Direct.  We felt very confident that everything was well organised so we could concentrate on sight seeing.  Final taxi to Malaga airport actually arrives 5 mins early...Seville, Granada & Malaga, January 2017

Excellent service as always from Cities Direct - so easy to book and great dealing with polite & knowledgeable staff...Copenhagen, November 2016

Excellent value for money.  All arrangements regarding various transport - taxi transfers, flights worked well.  Other paperwork was very helpful, especially computer print outs with the position of hotels and station...Vienna & Bratislava, November 2016

Thank you .  We had a really good holiday...Lisbon, Coimbra & Porto, November 2016

As usual CD service was excellent.  Thanks...Riga, November 2016

Although I've used Cities Direct in the past for flights, transfers & hotels, it's the first time I've included trips and I must say they were excellent. Better than I could have organised myself & very good value for money.  The guides always turned up on time and were very friendly & knowledgable.  We would definitely do it again.  Thank you for a fabulous holiday... Krakow, November 2016

We thought the service was very good.  Flights, train journeys & transfers all went really smoothly.  You provided exactly what we wanted.  Thank you Richard from the four of us...Vienna & Budapest, November 2016

Excellent value.  The Polish end was great, all pick ups on time etc....Krakow, November 2016

Was a little dubious about all the vouchers/train tickets that come with your package, no problem, trains & taxis were spot on.  Have always been pleased with your advice & helpfulness.  A great company.  Thank you...Cordoba & Ronda, November 2016

Very good service. Always helpful...Lisbon, November 2016

Very efficient service overall and my general impression is that they would be able to organise and break well...Berlin City Break, November 2016

Good service, easy to contact.  Already booked with you again for Poland next year.  Organisation of the hols was great.  Thank you....Budapest, November 2016

The service can only be described as perfect.  Good old honest to goodness customer care.  Fantastic to be able to ring and speak to a human!  Staff are knowledgable, courteous and prompt.  Excellent...Krakow, November 2016

Helpful service provided by staff at Cities Direct...Salzburg, November 2016

Always good information on how to get from Airport to destination.  Also booked our train tickets from Venice to Verona which saved us time.  All went like clockwork.  Thank you...Venice & Verona, November 2016

So glad we found your advert.  Excellent service & value for money.

Speedy phone call dealt with any queries, and clear information arrived the next day.  Just what we want - not too organised in a party, but essentials bits like air travel, hotel & tickets/coach trip all arranged...Belfast, November 2016

Excellent service from staff, extremely helpful.  Will get back with any changes you might want to consider.  Tickets etc posted out in good time, and so well organised from start to finish.  Everything clearly indicated on paperwork, vouchers etc and we have had a totally successful holiday as a result...Berlin & Prague, November 2016

The service reform Cities Direct has been excellent.  The staff were always friendly and ready to help, which was greatly appreciated.  The travel arrangements went perfectly and guided tours were 'amazing'.  I shall certainly be booking a holiday with this company again and have already recommended CD to several of my friends.  Thanks you...Florence, November 2016

Great service, information provided was excellent.  everything that was booked for us was available and on time...Porto & Lisbon, November 2016

No problems with Cities Direct service.  It is nice to have the option of speaking to someone on the telephone and not always have to use emails...Prague & Budapest November 2016

A pleasure to phone up and talk about a booking with friendly, helpful staff...Reykjavik, November 2016

Excellent as usual, your staff are a credit to your company...Krakow, November 2016

The service & value for money were excellent - EVERYTHING worked according to plan...Krakow,November 2016

Excellent service, documents are thorough & arrangements well planned... Seville, Granada & Malaga, November 2017

Good service, easy to contact.  Already booked with you again for Poland next  year.  Organisation for the hols was great.  Thank you...Budapest, October 2016

Richard is an asset to your holiday company.  He is so helpful, pleasant, nothing is too much trouble for him.

Have so far found the trips very successful and within a reasonable price range. A considerable advantage for me is direct travel from Scotland...Vienna, September 2016

Everything was perfect. Loved every minute of my holiday & will recommend…Krakow & Zakopane, September 2016 

Very happy with service and very happy with the itinerary and excursions that were offered.  The travel information was very accurate and precise, all was 100% from start to finish…Krakow, September 2016 

Taxis service – transfers & trips – very good…Krakow, September 2016 

Excellent tours arranged with excellent guide who were all very knowledgeable & excellent English…Krakow, September 2016 

Arrangements were really good and everything went really well.  Thank you Richard…Belfast, September 2016 

Taxi service was excellent pick up and drop off.  Spot on time.  Thank you…Bratislava, September 2016 

Your staff friendly and very helpful in booking holidays and do their best in accommodating what we require for the holiday…Dublin, September 2016 

Cannot fault anything with the arrangements with Cities Direct. Possibly looking to go to Venice with you next year...Krakow, September 2016

This was my first experience with Cities Direct & I was not disappointed. The luxury car was waiting at the airport when we arrived and was bang on time at hotel for return journey.  I was very impressed with all arrangements…Berlin, September 2016

Great service. All worked like clockwork. Vouchers & tickets all provided and the trips were great. Particularly enjoyed the hotels being in a good location...Venice, Florence & Rome September 2016

From start to finish cities direct were excellent 100% for customer service. They kept me informed all through the booking process. Cities Direct also gave us three choices of booking. E.g. small hotels, luxury hotels. Could not fault them...Prague, Vienna & Budapest, September 2016

Thank you Joy, for yet another excellent short break.  Your recommendation of Lapad Bay over city centre was tops.  It is brilliant to phone your office and be answered, promptly, by a human being!  Documents posted within days is so welcome in this day & age…Dubrovnik, September 2016 

Prompt, efficient & accurate from beginning to end...Tallinn, September 2016

Thank you for your excellent service. Will be using you again...Venice, Florence & Rome, August 2016

We think Cities Direct are a very good company - we have already recommended you to our friends!!...August 2016

Fitted our criteria of a city break. Good location. Excellent hotel. Well organised - no problems. Paperwork & reservation etc very efficient...Milan, August 2016

Dealt with Richard, trips were excellent, on time and a fantastic experience...Krakow, August 2016

Great holiday we really appreciate people who pay attention to detail. Richard was great and everything was as promised...Lisbon & Porto, August 2016

The whole package was excellent. Everything ran like clockwork. All the taxis were on time and the drivers were very polite & friendly. Brilliant...Riga, Tallinn & Vilnius, August 2016

Best service ever from a travel company. Staff went out of the way to find us the perfect holiday. We were a late booking - only days before our departure date...Lake Garda, July 2016

The service was very good. The information was accurate and honest. The trip that was part of the package was well organised...Krakow, July 2016

Cities Direct have booked memorable holidays for me for over 10 years. I have found the firm dependable and consistent...Riga, July 2016

Extremely helpful, took the time to find what we wanted...Warsaw, July 2016

I think Cities direct are very helpful. Everything is quick. You book the holiday and within days everything you need is at your door...Jersey, July 2016

Excellent service - great that everything is done for you and all easy to follow. Thank you...Venice & Rome, June 2016

We asked Cities Direct to put together an itinerary for Florence & Venice. Everything from start to finish was very well planned and excellent value for money. All the travel arrangements went smoothly with excellent detail for all the holiday arrangements. Will definitely use Cities Direct for future city breaks. Thank you for a wonderful break... Florence & Venice, June 2016

Everything from Cities Direct was first class...Ravenna & Bologna, June 2016

Helpful staff & thoughtful choice of hotels...Vilnius, Tallinn & Riga, June 2016

Very impressed with the service we received on booking and with travel information we received. Everything work like clockwork and our fellow travellers were all impressed with the entire holiday. Thank you...Prague & Berlin, June 2016

V good service from initial enquiry to departure details. V helpful staff if query on phone. Whole holiday v well organised...Seville, Granada & Malaga, June 2016

Always good & reliable. One can trust what they say...Bordeaux, June 2016

On phoning Cities Direct, Joy was very helpful. She answered the questions given by me & information sent was useful & essential without using the internet for tickets etc. Everything was spot on, & we had no worries using Spanish transport...Seville, Granada & Malaga, June 2016

Friendly efficient staff. Every holiday has had a good well situated hotels. My wife and I have enjoyed all the visits...Barcelona, June 2016

Courteous & efficient service. Queries and questions responded to speedily...Cadiz, Seville & Malaga, June 2016

Everything was carried out very efficiently and we had no problems at all. So thank you for making our holiday so good...Berlin, May 2016

Very helpful telephone staff who were friendly and efficient and knew what they were talking about...Vienna, May 2016

Transfers were very well organised and on time. All hotels were good location for the city...Helsinki, Tallinn & Riga, May 2016

Holiday excellent from start to finish. Itinerary well organised. Transfers to & from hotel, guides on sightseeing tours etc were excellent, could not fault any of them. Thoroughly enjoyed our trip and recommended to friends...Krakow, May 2016

The break went without a hitch. The service from Cities Direct was very good from start to finish...Budapest, May 2016

We have always been satisfied by Cities Direct holiday arrangements. Have recommended the company to friends & colleagues who I know have used you in the past & have a break organised for later in the year...Lisbon, May 2016

Very flexible & helpful. Answered all my questions. Were prepared to quote on multiple destinations & tweak options...Madrid, May 2016

I was very impressed with the help we received from Richard when we called to book up...Krakow, May 2016

Excellent service at all times. We were very grateful that boarding passes were printed out for us...Budapest, May 2016

I would recommend Cities Direct to anyone, that I the reason we return for more!! ...Valencia, April 2016

As previously City Direct has given us OAP a holiday to remember. Every detail was organised – even coach tickets! Thanks to all once again...Granada & Malaga, April 2016

As usual we had very good hotels in central locations. Excellent & helpful service received by Joy in helping us achieve our objective of travelling on the Glacier Express after our train was cancelled due to power lines being down. She more than went out of her way to find alternative routes etc to make sure we travelled on it! Everything else was usual very good standard of everything! ...Brig & Lucerne, April 2016

Jace was excellent all the way through our booking process. Thank you for helping us ...Rome, April 2016

Your staff are a credit to your company & a pleasure to work with. Keep up the good work...Bucharest, April 2016

As previously service has been excellent ...Madrid, April 2016

Excellent pick ups to/from airport to hotel gave peace of mi...Lisbon & Porto, April 2016

Cities Direct staff always helpful and ring you back...Milan, April 2016

Very satisfied...Vilnius, April 2016

The overall service from Cities Direct was excellent & the holiday was better than expected...Krakow, April 2016

Staff have always been very helpful and holidays are good value for the money paid...Rome, April 2016

Very efficient - very effective, we just could not fault the service we received. A star...Malaga, April 2016

The service from Cities Direct was excellent, and could not be faulted in any way. Staff were helpful and courteous on the telephone. The paperwork was all in place - no hitches. The arrangements for travel were considerably well thought out - private cars meeting us at each flight with very helpful drivers. We have not taken such a holiday as package in total before -if we decided to do so again we would use you CD...Lisbon & Madeira, March 2016

Telephone enquires were dealt with quickly and efficiently but in a friendly and personal way. Travel arrangements worked perfectly together with all ticketing details...Brig & Lucerne, March 2016

We received excellent service from Cities Direct. Everything was organised perfectly. Your staff were really helpful. Our holiday went smoothly, all travel connections were well explained and we enjoyed great travel and a fantastic holiday...Dresden and Berlin, March 2016

1st class service...Barcelona, March 2016

I was very satisfied with the service I received - efficient, friendly & helpful - sorted our short break just as we wanted - Information was good and helpful - Will definitely use you again! Thank you...Belfast, March 2016

Excellent. Cities Direct are always very pleasant and responsive...Madeira & Lisbon, March 2016

Service always excellent and will be planning future city breaks with your company. Excellent value for money...Bratislava, March 2016

Everything was done with minimum of fuss. I made a request for a quote and received a reply with in 24 hours. I accepted the quote and the booking was made quickly. I phoned a few days later with a couple of queries and was dealt with politely and efficiently gaining all my answers...Berlin, March 2016

We recommend Cities Direct to everyone. Thank you again...Riga, March 2016

The information that was given to us before the holiday was excellent. Currency, maps, flight info, airport info. Etc... Belfast, March 2016

Very professional service. We didn't need to ask for anything, it was provided with the confirmation of our booking...Krakow, March 2016

The personal service given by Cities Direct was very good indeed and it was reassuring to know that help was at hand if required....Lisbon & Porto, March 2016

All of the arrangements made were excellent. We usually book everything ourselves online. Using Cities Direct made everything much easier. We would use you again for a city break...Venice, Florence & Rome, March 2016

Richard took care of holiday for us, he is wonderful, nothing is too much trouble for him - I also dealt with other staff members on my way to Richard - all are very nice to deal with...Verona, March 2016

I think Cities Direct give an excellent service, I cannot fault them. The transfers to and from the airport were fantastic and saved us the hassle of working out public transport. I really think you are doing a great job and would definitely travel with you again. I feel you give the personal touch which is so lacking I life today...Berlin, March 2016

Very good service & helpful...Vienna, March 2016

Once again can't fault the service. Information was good and quite easy to follow in terms of hotel directions. Thank you for a lovely break...Venice, March 2016

Cities Direct always look for good value for their customers. If the holiday destination is not on the website, they will organise a package for you...Madrid, March 2016

The service was excellent, all organised trips arrived on time and were very enjoyable. Would definitely recommend Cities Direct...Krakow, March 2016

Pleasure to speak to someone and not tick boxes 'online'. Holiday tailored to my needs excellent help/advice...Barcelona, March 2016

Cities Direct staff are fantastic. I had to ring them as Ryanair web (book in online) was a problem for me. Spoke to Richard who helped me by sending the bookings via email so that we could print them off. Very helpful!.....Rome, March 2016

Quality of the trips were excellent. Always on time, very full, good value & well organised. Organisation overall, could not be faulted...Krakow, March 2016

No problems. Very good and efficient...Belfast, March 2016

Well up to its usual excellent standard!...Vienna, March 2016

Excellent. Very helpful and quickly responsive...Vilnius, March 2016

Excellent and well planned itinerary from Cities Direct. Rail travel a big feature of the trip, 'Glacier Express'& railcard was worth it's weight in gold for other mediums, like boats & trams. Excellent service from Richard at Cities Direct...Lucerne & Glacier Express, March 2016

Excellent well organised trip. Very impressed with Cities Direct...Krakow, March 2016

Cities Direct were very professional in their reservation, booking & organisation of this holiday. All documentation was provided with minimum of fuss. Transfers to & from Airport was excellent. Even though the outward flight was two hours late in arriving, the representative was waiting for us. (He had checked the flight arrivals and seen there was a delay)...Riga, March 2016

We are impressed with attention to detail and how your staff tailored the holiday to suit our dates. Maps and advice provided in your packs were useful...Vienna & Prague, February 2016

Have always received terrific service, info about hotel, locations etc. Always seems to be Richard - thanks again for an enjoyable city break and your e-mails on offers etc...Copenhagen , February 2016

The agent Richard, was most helpful in making the booking as I was due out from home and we had to rush through it. Similarly, he was most courteous and helpful with a couple of queries I had later. The itinerary and tickets for various train journeys/directions for the Swiss travel pass completion were spot on. The hotel choices/allocated were ideal and suitably located...Brig and Lucerne, February 2016

No criticism, only praise for all assistance and information given...Brig and Lucerne, February 2016

All services including airport transfers were well organised and punctual. Overall a very well run trip...Madrid & Toledo, February 2016

Excellent service from this company, everything was well organised, the holiday ran very smoothly due to the excellent planning of the company. Would definitely use this company again. Also great value for money...Madrid & Toledo, February 2016

Very impressed, everything was well organised from airport pick up to every tour went like clockwork. Would definitely book with you again...Krakow, February 2016

We travelled in 4 small groups and each group had great experiences. We would like to repeat the experiences next year but with a different destination. Everything went a smooth as clockwork...Istanbul, February 2016

Wonderfully efficient service. Good pre-departure travel information. Lovely traditional hotels, very convenient for onward travel. It was an excellent trip...Venice, Florence & Rome, February 2016

Stuck with trying to check in - staff very helpful...Budapest, February 2016

Richard and Ruth dealt with our booking & were more than helpful. Picked an excellent hotel for us, arranged taxi to & from airport and also arranged private 4 hour tour city sightseeing - a bit pricey at 190! But as we are senior citizens, we didn't want to walk to town everyday...Budapest, February 2016

Excellent service in all respects - thank you...Krakow & Warsaw, February 2016

Excellent service. Not quite as good as the Krakow trip, but still good...Iceland, February 2016

We received a list of train times between each of our destinations. Others on the same trip had received partial information. We shared with them. But it raises the question of how Cities Direct provides such a disparate service...Brig & Lucerne, January 2016

The staff at Cities Direct were very helpful...Rome January 2016

Prompt, helpful & clear...Venice January 2016

Excellent service, would definitely use again. The airport transfers was brilliant too - drivers very polite and helpful - and so prompt! ...Lisbon, January 2016

First class service...Krakow, December 2015

Very impressed with service start to finish. Paperwork & travel documents very clear and full advice explanation given including transfers in Madrid & Toledo in relation to our rail transfer. Well done 5 star treatment in the UK & whilst on holiday. I could not improve on anything at all...Madrid & Toledo, December 2015

Excellent service, friendly effect staff...Perfect city break. Thank you...Krakow, December 2015

Vey helpful. Gave our advisor our budget and she came with several excellent options that stayed with in it...Rome, December 2015

The holiday was excellent value for money. It was extremely well organised and everything went smoothly...Budapest, December 2015

Excellent service as usual...Bratislava, December 2015

You are very accommodating & knowledgable about all destinations and recommendations are excellent...Budapest, December 2015

An excellent holiday... Prague, Dresden & Berlin, December 2015

First rate. Always offering an interesting range of city breaks & competitive rates...Vilnius, December 2015

Really enjoyed this break. Thank you Cities Direct...Prague, December 2015

The service from your company was excellent as always...Vilnius, December 2015

The service is always excellent. Staff are helpful and courteous...Florence, December 2015

Thanks once agin Ruth, for making the arrangements, especially for the last minute changes of hotel at Sorento...Rome & Sorrento, December 2015

Helpful staff as always...Lucerne, December 2015

The service you give is excellent right from 1st point of contact. Easy to follow & leaving us confident about timing. I recommend you to everyone. My sister did a trip to Prague last year and was thrilled. Will book again soon...Prague, December 2015

Your office staff were brilliant. Nothing too much trouble...Bratislava,December 2015

Great value for money holidays. Well selected hotels with central location. Very good travel arrangements. Friendly & helpful customer service team...Vilnius, December 2015

The usual excellent service and helpfulness from Cities Direct staff...Vilnius, November 2015

The lady called Ruth was fantastic, managed to fit us with our friends - excellent!...Venice & Florence, November 2015

Well done the staff at Cities Direct - we had a fab time in Belfast & was glad we upgraded to the Europa Hotel which has ideally suited. The you of the Titanic & the trip to Giants Causeway were excellent - a great addition to the trip...Belfast, November 2015

Excellent service once again... Vilnius, Riga & Tallinn, November 2015

We have been very impressed always, including with the speed of response, to requests and changes...Munich & Berlin, November 2015

Our 3rd trip with Cities Direct & as ever impressed with all service from, documentation to hotel & tours & transfers... Lisbon 2015

My friend and I were thrilled with this holiday. Everything went smoothly including the taxis to and from the hotel. (We even had amazing weather! - we know that wasn't Cities Direct, but still...)...Budapest, November 2015

A perfect city break. From first call to Rose at CD right to the last driver who collected us at Francuski hotel, taking us back to the airport, your organisation was superb...Krakow, November 2015

Good to be able to speak immediately to Cities Direct - very friendly & helpful. The organisation & logistics were impressive - everything went very smoothly according to plan. Useful information provided about the destinations too - e.g. local travel info...Berlin & Prague, November 2015

Excellent and efficient service as we have received in the past. We will certainly use this company again and continually recommend them to family and friends. Well done and thanks to all the team...Berlin, November 2015

From my first phone call to the conclusion of the holiday, all was of the highest standard...Madrid, November 2015

The service and information that I received from the persons in the office were both excellent and very helpful...Vilnius, October 2015

The staff are very helpful - promise to call back and always do. Thank you it was a great break...Seville, October 2015

All dealing with Cities Direct have been excellent, any queries dealt with promptly, staff helpful and knowledgeable...Lisbon & Porto, October 2015

From the first query (Rose) to last passport panic (Richard) - to say nothing of the date change made by Joy (because of my husbands illness) - I have nothing but praise for your company. Travel arrangements went to plan (apart from hotel in Krakow which was beyond your control). Many thanks to you all. I certainly intend to recommend your company, and indeed have already done so to two family members who wish to visit these same cities next year...Warsaw & Krakow, October 2015

Cities Direct are very pleasant to deal with and so helpful...Vilnius, October 2015

We really enjoyed our holiday. Particularly impressed with the included transfers and train ticket which all worked smoothly. Very good value. Easy to book, helpful friendly staff. We look forward to or next holiday with Cities Direct...Berlin & Prague, October 2015

Prompt pleasant service. Excellent attention to details, advice and assistance with queries...Berlin, October 2015

We were exceptionally impressed with your service and the holiday itself. The sales staff are welcoming and informative. The printed, posted documentation is most welcome. The city guide you sent with the other paperwork was invaluable. All round service!... Berlin, October 2015

Your staff were excellent from start to finish. All requests were taken care of in a most understanding way and I felt as if I was treated more like a friend than a client. Not something that has been apparent to me for several years. Thanks everyone your are great. Be proud of yourselves...Krakow, October 2015

First class service! Excellent value for money! Excellent information on all aspects of holiday. Have already recommended and would most definitely use you again...Budapest, October 2015.

Our enquires and subsequent booking were all done by phone. Our contact was Ruth and she was superb, Ruth tailored our 4 night break to suit our requirement, explained very detail and was charming and helpful throughout - even though we keep changing our minds. We received confirmation & all documents promptly and they were detailed and extremely helpful. No hitches. An excellent service...Venice & Florence, October 2015

Very pleased with the service we have had every time. No complaints what so ever...Porto, October 2015

Good service from the initial contact phone call. All requests were fulfilled and the hotel and flights were good, with good flight times. Our party of 6 had great holiday and look forward to a mother trip next year...Berlin, October 2015

Excellent service. Many thanks for arranging at such short notice...Budapest, October 2015

We loved the whole holiday from the very start of booking the holiday. All your staff excellent...Vienna, Budapest & Bratislava, October 2015

Very good service & pleasant...Budapest, October 2015

Everything positive from initial contact through to filling intros questionnaire. Basically you are providing "travelling made easy" & that is much appreciated...Milan, Verona & Lake Garda, October 2015

We were very pleasantly surprised at how smoothly everything worked. Telephone contact with your office was always prompt and clear. The paperwork was sorted and sent very rapidly and was easy to follow. We had no worries about the organisation of the holiday so we were able to enjoy it to the full...Venice, Florence and Rome, November 2015

I dealt exclusively with a lady named Joy. Her helpfulness was fantastic! As I had to change our holiday dates, it was absolutely no trouble to her at all. She was fantastic. She was a Joy to deal with! Thanks...Prague, November 2015

Everything was perfect - taxis for trips - airport on time. Excellent value for money. Will use Cities Direct in the future and recommend to friends - have done already!...Krakow, November 2015

Excellent, I thought the documentation pack you sent was comprehensive and well set out - and in chronological order. Well done...Krakow, November 2015

Telephone staff very helpful when asked to check or clarify a query - excellent...Brig & Lucerne, November 2015

First class service, good information before our trip. Will look to Cities Direct first for our next break away...Warsaw, October 2015

It went like clockwork, we were very impressed...Lisbon & Porto, October 2015

Cities Direct organisation was very efficient and personal leading to a very enjoyable and satisfying holiday...Krakow, October 2015

Thank you for organising the weather!! It was beautiful all weekend...Belfast, October 2015

We received good service...Bratislava, October 2015

I am always impressed with the service provided by the staff of Cities Direct that I have dealt with, thanks....Vilnius, October 2015

Joy, thank you so much for all your help and support for our recent trip to Budapest, Vienna & Prague. We had a wonderful time. The trip was extremely well organised and I admire your patience with my frequent phone calls!!... Budapest, Vienna & Prague, September 2015

You are well looked after by Cities Direct...Krakow, September 2015

Taxis to & from airport were on time and rapid!...Berlin & Prague, September 2015

Everything was planned to perfection. Fantastic...Krakow, September 2015

The whole holiday was amazing the value for money was very good. We will certainly be booking another city break with you...Belfast, September 2015

Thank you for your helpful advise for online check-in. Thank you also for arranging such an efficient & reliable 'pick up' service to and from the airport...Krakow, September 2015

Fabulous company & staff. Cities Direct is one of the best companies I have dealt with...Malaga, September 2015

Thank you for a great few days. Well organised and nice people...Krakow, September 2015

Joy was excellent - sorted out alternative accommodation after Hotel Marmara was flooded...Budapest, September 2015.

I would like to thank Richard in particular for all his help and nothing is ever any trouble for him...Nice, September 2015

Thank you so much for arranging everything to make my holiday such a wonderful time and here's to the next one!...September 2015

Excellent service from start to finish...Bratislava, September 2015

All information was helpful and accurate. We will definitely be looking for another city break with cities Direct. Having the Titanic and coastal tours included was brilliant....Belfast, September 2015

We had a lovely time in Krakow and we were really impressed with everything you arranged for us, everything ran like clockwork....Krakow, September 2015

Very impressed with the holiday overall and especially the ease of it all and also the choice of guides for trips to the Salt mines & Auschwitz...Krakow, September 2015

No problems at all - everything arranged well - taxis etc. A very good service. Hope to use Cities Direct again in the Spring...Prague, September 2015

I would like to say that all the service was excellent and the office staff I booked with, I think her name was Rose, was excellent, very helpful, I will be booking with Cities Direct again, excellent...Bratislava, September 2015

The service from Cities Direct was superb. All arrangements were very clear and each part of the trip ran like clockwork. Staff at Cities Direct were helpful and friendly. Nothing was too much bother. We had a wonderful, stress-free holiday. Many, many thanks...Budapest, Vienna & Prague, September 2015

We have always had very good service from CD and this was no exception. We note that 'experience' holidays are a new venture but the organisation, planning and execution of the programme was fantastic. Pick ups were prompt and all guides knowledgeable and courteous. We saw and learned a lot about the city, which we would otherwise have never seen or done.Thank you. 100%....Krakow, September 2015

Excellent staff on phone. Very good and clear paperwork provided. Taxi pick up was prompt....Budapest, September 2015

We really enjoyed this holiday. Thank you...Porto & Lisbon, September 2015

Always excellent service from Richard at Cities Direct...Vilnius, September 2015

The service has always been very efficient & helpful...Vilnius, September 2015

I can't praise your company enough and will recommend you to my family and friends. Excellent service, worked like clockwork and unbeatable value. We saved £200 each by using Cities Direct as compared with the same holiday with Thompsons...Krakow & Zakopane, September 2015

Excellent information & guide for travelling to the cities. Well organised. Good choice of hotels. Staff knowledgeable when phoned up. Thank you...Venice, Florence & Rome, September 2015

Excellent throughout...Belfast, September 2015

Overall service from Cities Direct was excellent; from initial booking to receiving final itinerary. Will recommend and use Cites Direct again...Vienna & Bratislava, September 2015

It was excellent, thanks....Vienna & Prague, August 2015

As a family we could not fault the holiday. Everything ran like clockwork from start to finish and we will definitely book again...Berlin & Prague, August 2015

Excellent company which I have recommended to friends and will certainly use again...Krakow & Warsaw, August 2015

The train travel was excellent and the organization of our whole trip was pain free. We would definitely consider booking with Cities Direct again...Venice, Florence & Rome, August 2015

Everything ran smoothly including airport pick ups and train between destinations...Stockholm & Gothenburg, July 2015

Very clear information and details and we got what was expected, probably better!...Milan, July 2015

The pre booked tours were excellent. All our English speaking guides were very competent and pleasant. The transfers were comfortable and on time...Krakow Experience, July 2015

The whole process from booking our break to arriving home at the end of it went really smoothly. We travelled to three destinations over two weeks and the bookings for the flights, trains, taxis and hotels were faultless. We will definitely book through Cities Direct again - it took all the stress away and was so easy. The staff were extremely helpful...July 2015

Recommended your company and destination. Very impressed thank you...Bratislava, July 2015

Excellent service as always from Richard at Cities Direct. Looking forward to our trip with them in September to Malaga. Thank you...Copenhagen, July 2015

Very happy with Cities Direct - Got what I asked for, got full and clear information beforehand. All transfers etc ran smoothly, timings of flights and trains between centers all timed to our best advantage. Thank you...Prague, Vienna & Budapest, July 2015

Jolly good all round!!!...July 2015

Found on our initial enquiry that the staff - Fiona & Ann where polite and efficient, where a pleasure to deal with. Richard also impressed us with his printing the boarding cards, getting them to us within one day - brilliantly impressive. Thanks...Krakow, July 2015

Excellent service from Cities Direct from booking to final pick up for return flight. Everything ran to time, delighted with the holiday. A great balance for us of free time but with some trips arranged for us. Thank you...Krakow, July 2015

Very helpful staff when booking. Taxis and trip all went to plan. Drivers friendly and on time. Everything happened as planned by super UK staff...Krakow, July 2015

I would like to say this is the best city break package I've ever had. I spoke to Richard, who was extremely helpful and informative and told me a lot about the city of Krakow. I will definitely be booking with you again...Krakow, June 2015

Can hardly believe the astonishingly low cost of this (Bratislava) exceptional short break. 5 star...Bratislava, June 2015

Excellent trip. Thanks for your help...Oslo, June 2015

Cities Direct did a great job for us, securing the flights and hotel in Carcassonne, making the booking was easy...Carcassonne, June 2015

Thank you Cities direct, Definitely book with you again...Krakow, June 2015

Very good service from Cities Direct (as always!) Dealt with Richard in the office and found him helpful, pleasant and knowledgeable. Will certainly travel with Cities Direct again. A satisfied customer ..June 2015

A fabulous holiday at an astonishingly low cost...June 2015

As usual your service is excellent. Hope to continue using Cities Direct in the future. First class!!...Nice, June 2015

The Krakow Experience is a must for anyone wanting to go to Krakow. Everything was on time. No hanging about. And value for money. Couldn't beat. I think you can see we are very satisfied customers and hope to do more breaks. Thank you for your service...Krakow, May 2015

Very pleased with the service from Cities Direct. Everything turned out as it should. Information, city plans, train tickets, plus airline information - all very helpful. Whenever I rang customer services - the staff were always very helpful. We would certainly recommend again for service received and good value of holiday. Had a great time...Vienna, Budapest & Bratislava, May 2015

We are very happy to use Cities Direct again and would recommend the to others. Many thanks for a great trip!...Berlin, Prague, Vienna & Budapest, May 2015

I would like to thank you and all the staff for what you did for us on booking the City Break...Krakow, May 2015

We shall definitely travel with Cities Direct in the future and would have no hesitation in recommending the company. Thanks for a super holiday...May 2015

We had a really great time, and the service from everyone was fantastic and would highly recommend this company and hotel to anyone...Krakow, May 2015

Absolutely brilliant all round...Tallinn, May 2015

Richard was very helpful during our initial enquires...May 2015

Cannot thank Richard enough for his patience and excellent organization. Whole holiday went like clockwork. Taxi transfers were excellent. We loved the whole Vienna/Bratislava experience and look forward to planning more visits elsewhere. Keep sending us the brochures...Vienna & Bratislava, May 2015

I want to thank your staff for the extra help they gave with regard to our boarding passes. I got a different person each time & they were all equally helpful and very pleasantly human! ...Krakow, May 2015

Cities Direct exceeded my expectations. First city break holiday & will definitely use again. The whole holiday has been well run with all trips & taxi pick ups...Krakow, May 2015

Many thanks to Richard and all the staff at Cities Direct. The information provided before we left home was very appreciated, for example the on-line check in procedures and the bus numbers from the airport to Krakow. We hope to book another city break for October half term...Krakow, May 2015

Excellent service from reservation staff, Joy...May 2015

Big thank you to Richard for sorting out a 'last minute' deal. Very much appreciated...Bruges, May 2015

Would like to thank Richard & Fiona for all their help in putting the holiday together...Budapest & Vienna, April 2015

Cannot thank you enough for arranging a real adventure. Well done...Bratislava, Budapest & Vienna, April 2015

The transfers Cities Direct arranged went smoothly...Malta, April 2015

Thank you for organizing a great holiday...Madrid & Toledo, April 2015

Thank you for a well organized trip...Krakow, April 2015

I will recommend Cities Direct to my family & friends...Rome & Florence, April 2015

Your office staff are exceptionally helpful & pleasant...Krakow & Warsaw, April 2015

Just to say thank you for making our breaks so fantastic...Venice & Florence & Rome, April 2015

Great Value for money...Krakow, April 2015

Always happy with the service we get...Berlin & Krakow, April 2015

All in all - perfectly organized trip. Can thoroughly recommend it. The brilliant weather just enhanced the fabulous Glacier Express views...Switzerland, April 2015

Thank you so much, we had a wonderful time...April 2015

Extremely pleased with Cities Direct - everything went smoothly. Thank you...Krakow, March 2015

Thank you for a great break. Madrid is next on our list, so will be in touch soon...Rome, March 2015

Please keep sending us your Special Offers. We can't wait for our next short break. Thanks very much... March 2015

Will pass your company name on to friends and hope to use you again one day...Lisbon, March 2015

Very impressed with Cities Direct...March2015Thanks for a very enjoyable holiday...Krakow, March 2015

Travelled with the Krakow Experience, all tours were with informative guides. Everything detailed in the itinerary happened. We would not hesitate to recommended Cities Direct or Krakow to anyone. Thank you...Krakow, March 2015

Very impressed with Cities Direct, brilliantly organized. Even organized First Class train travel for us which was superb, as was the quality of vehicles used for airport transfers... Berlin & Prague, March 2015.

The lady who dealt with my booking, Joy, was very helpful and had great customer service skills....Barcelona, March 2015

We would travel to destination again and would certainly use Cities Direct...Budapest, March 2015

We appreciated the straight-forward nature of the booking arrangements and the fact that everything (inc. transfers) went exactly to plan - nothing to raise the blood pressure, just the way we like it! Thank you...Lisbon, March 2015

We have been absolutely amazed once again at the value for money on this holiday as with our other city break with your company. Many many thanks to all!...Sicily, March 2015

Excellent city break. Will be booking again to go to Gdansk...March 2015

Spoke mostly to Richard - he had a lot of patience and was very helpful...Krakow, March 2015

My comments would be to thank you for a most enjoyable holiday the transport between cities was very efficient, clean and on time. I wouldn't hesitate to recommend your company to my friends...Venice, Florence & Rome, March 2015

Thank you for this wonderful holiday...Lucerne, March 2015

This, our first experience with Cities Direct, has convinced us that because of an overall feeling of a good all round package, we will be using you again in the future!...March 2015

Thank you again, everything ran smoothly and we enjoyed every minute of the break. Will certainly use Cities Direct again...March 2015

Richard was very friendly, helpful and efficient when booking this trip. We have used your company many times, and will continue to do so as booking with you is so easy!...Bergen, March 2015

A great deal and we thoroughly enjoyed it. We were picked up from the airport in a Mercedes limo and taken to a fabulous hotel. What a treat. All went according to plan. Thank you for making our 39th Wedding Anniversary so memorable...February 2015

Everything went very smoothly and we felt we had excellent value for money...Krakow Experience, February 2015

Booking process all very straightforward and all transfers/tours on time (with polite and courteous drivers). Would have no hesitation in booking via Cities Direct again & would return to Krakow tomorrow!...Krakow, February 2015

Was a lovely experience and would love to do it all again in the same hotel as location was excellent. Thank you Richard for your help...Rome, February 2015

Very impressed with booking procedure. Telephone booking/information easy (Thank you Richard). So nice to talk to people. Personal service still means more and is much appreciated...Athens, February 2015

I am extremely impressed with details, maps and route in the pack. This is the first time I met a company that think of everything for the customer. This is a 10 stars service and a really excellent company... January 2015

I would not even consider another travel agency – Cities Direct are wonderful...January 2015

Cities Direct very helpful and efficient. Very pleased with the service and care....January 2015

Very good experience...January 2015

If the holiday goes as smoothly as the booking & settlement transaction, we will be very impressed...January 2015

Thanks for your help in planning the holiday...January 2015

We would like to say how efficient the taxi services were. The drivers could not be more helpful. The holiday was excellent...January 2015

Excellent holiday, everything went like clockwork, a big thank you to Joy who organised it...December 2014

Cities direct extremely helpful and accommodating...December 2014

Everything went very smoothly, thank you...December 2014

A good holiday & a positive experience...December 2014

Very special thanks to Ruth who sorted out our last minute panic (broken printer) with tickets by return post, as well as managing our holiday...December 2014

Everything went like a watch and we enjoyed the food & the comforts of the Ivbergs Hotel. Looking forward to another break in another city...Berlin, December 2014

Staff were very informative and helpful over the phone and on the internet...December 2014

Many thanks for all your help...December 2014

An excellent 5 days and we look forward to booking with you next year...December 2014

Ann could not have been more helpful from start to finish...Berlin & Munich, December 2014

Richard, I just want to drop you a little line to say thank you for arranging my city break. My friend and I came back yesterday and we thought that Riga and the hotel were great. Your recommendation and help was perfect and much appreciated...Riga, December 2014

We recommend your company and would certainly travel with you again...Krakow, December 2014

Excellent hotel, best yet. Thanks to Ann for help with Boarding Passes...Amsterdam, December 2014

Dear Ruth, excellent service from Cities Direct – I will definitely use you again & recommend you!...Rotterdam, December 2014

Cities Direct is ideal for us – we name a date, time, flight, price and destination and they have always come up with which fits perfectly. Replies are quick and efficient, all questions answered clearly – we have used them four or five times now and recommend Cities Direct to our friends...November 2014

The holiday was a great success, thank you Richard... Lisbon, November 2014

Splendid holiday. Great value for money...November 2014

Cities Direct are fab! I would never organize my own trip again when I could go through you. Thanks again to Fiona and all...Dubrovnik, November 2014

Thank you Cities Direct. Hopefully with speak to you soon for another adventure...November 2014

Richard and staff excellent service provided...Prague, November 2014

Throughout the process from first enquiry to the end of the booking I can not praise your company enough, and would certainly use your services again...October 2014

Cities Direct staff were very knowledgeable & friendly and the holiday completely stress-free. Thank you! ...October 2014

Thank you again Richard. We have travelled with you twice before and you will certainly see us again soon....October 2014

Overall very pleased & looking forward to booking my next trip with Cities Direct...October 2014

Fiona in Cheltenham was immensely helpful again. As was the driver (Barry??) who took us to the hotel and back...Nice, October 2014

Thank you Richard for helping us to plan this break...Malaga, October 2014

Once again thank you very much for your excellent service and organization...October 2014

An excellent break, good value for a trip to a capital city. Helpful staff at Cities Direct, in pre arranging numerous options for a party of 6. Thank you...Madrid, October 2014

Your staff – consistently courteous and helpful...Krakow, October 2014

Everything ran like clockwork all transfers/taxis turned up on time, the trip was excellent. We had a fantastic time...Krakow, October 2014

Everything went smoothly & was one of the best breaks we have ever had. Bratislava is a lovely city & the holiday was excellent value....Bratislava, October 2014

Cities Direct were excellent to deal with, always very helpful on the phone answering any queries we had. All our transfers were excellent and punctual. We were a party of 8 and all our reservations were awaiting us accurately in each hotel. We look forward to using this company in the future...Vienna & Bratislava, October 2015

We have been with you before, and will do so again. It is a joy to telephone and have a human being on the other end of the line, and to have our details posted to us! Thank you, we have recommended you to our friends...Carcassonne, October 2014

Fantastic holiday! Wonderful service. Can’t wait for the next one – will definitely book with you again...Berlin City Break, September 2014

Staff at Cities Direct were helpful and knowledgeable. Booking was easy and straightforward...Berlin, September 2014

Thanks for all the superb arrangements which enabled us to enjoy a superb break...Carcassonne & Barcelona, September 2014

We had a great time and hope to return at some point...Krakow, September 2014

Hotels excellent location and transfers well organized and stress free...Austria & Bratislava, September 2014

We had a great time and hope to return at some point...Krakow, September 2014

Thanks for all the superb arrangements which enabled us to enjoy a superb break...Carcassonne & Barcelona, September 2014

Staff at Cities Direct were helpful and knowledgeable. Booking was easy and straightforward...Berlin, September 2014

Fantastic holiday! Wonderful service. Can't wait for the next one – will definitely book with you again...Berlin City Break, September 2014

I would like a message passed onto Rose who dealt with our booking and questions and was very helpful - A big thank you - especially as we hadn't done a trip like this before and didn't know what to expect...Krakow, May 2014

Great Holiday – I wish I was still there!...Krakow, May 2014

Thanks for everything. Wouldn’t hesitate to book through you again...May 2014

Will definitely travel with Cities Direct...Belfast, May 2014

Everything arranged went very smoothly, including train journey from Venice to Florence. Thank you...Venice & Florence, May 2014

Thank you for arranging a lovely break...Prague, May 2014

Excellent service. All arrangements, pre-booked taxis to & from airport, arrived punctually as did the pre-booked tour to Auschwitz. We were most impressed. Thank you...Krakow, May 2014

Just like to thank you @Cities Direct – friendly & v. helpful phone service, efficient & good holidays & breaks. Thank you...Prague, May 2014

Everything so easy...1 phone call – and all booked. Everything went according to plan... Great value for money...Had 2 trips in our plan... 1 was an all day trip, which we didn’t realize, saw lots of Northern Ireland because of it, which was an added bonus!...Belfast, May 2014

Fantastic! Will use Cities Direct again. Thank you...April 2014

Absolutely delighted with the service you provide. Perfect for 70+ year olds who are now finding it more of a challenge to make our own travel plans online. Your advisors seemed to appreciate that...Lisbon, April 2014

Once again a fabulous short break with Cities Direct. Good information, helpful staff and another fine sightseeing city break. I wish you had holiday insurance to get an all in one deal. Overall a 5 star service from Cities Direct. Thank you. Amsterdam, April 2014

The holiday, as a whole was very well organised by you & everything went very smoothly. The hotels were on the whole excellent & we thoroughly enjoyed ourselves. Airport transfers & travel between cities went like clockwork. Thank you very much...Seville, Cordoba, Granada & Malaga, April 2014

Thank you for offering us a very pleasant city break...Berlin, April 2014

Really pleased with help & guidance provided by Cities Direct. Information provided was very helpful. Thanks...Prague, April 2014

We have been impressed by the service offered by your company and especially that we dealt we, Richard, who was informative, enormously helpful and very efficient and extremely friendly way. The only negative comments apply to the airline and even they are better than some...Venice, April 2014

Excellent value. Hotels well situated. Transfers prompt. Helpful...Prague, Vienna & Budapest, April 2014

As always with Cities Direct everything worked like clockwork...Prague, April 2014

Just returned from our visit to Krakow. Had a wonderful time! Thank you for organizing...Krakow, April 2014

Would definitely use Cities Direct again – Excellent service & Value for money...Venice, Florence & Rome, April 2014

This holiday exceeded our expectations...Istanbul, April 2014

I enjoyed the holiday, everything sorted, all we did was turn up – thank you...Berlin, Warsaw & Krakow, March 2014

Very helpful staff when booking. Krakow is an excellent place to visit for a mini break – we will definitely return and use Cities Direct again...Krakow, March 2014

An excellent break and a lovely city...Budapest, March 2014

As with our previous Cities Direct breaks your choice of hotels have been excellent – transfers easy enough by rail, bus or taxi and hotels near to all landmarks you would wish to visit. Thanks once again...Berlin, February 2014

Overall, another excellent holiday booked through Cities Direct – thank you...February 2014

The young lady 'Rose' was really very helpful to me in booking this very enjoyable 5 day break to Berlin for me...Berlin, March 2014

Great value holiday. Taxi to and from airport on time and helpful...Krakow, March 2014

Thanks to all for a fabulous trip. Unbelievable value!!...Krakow, March 2014

Will be recommending Cities Direct to all our 'OAP' circle. Your travel firm also very friendly and helpful with online boarding passes...Krakow, March 2014

I was very pleased with the help I received in re booking our trip after cancelling it the first time...Krakow, March 2014

Many thanks to all at Cities Direct for 1st class organisation and help – special thanks to Joy. We will definitely use you again...Krakow, March 2014

Brilliant...Krakow, March 2014

This was a great short break. You are so good at choosing hotels. The friends that we went with are now complete Cities Direct converts…Bilbao, March 2014 We are looking forward to booking another City Break with Cities Direct – Thank you...March 2014

Easy to book – very helpful consultant on the end of the phone – excellent...Vilnius, March 2014

Overall a very good and enjoyable city break would recommend. Thanks to Richard at Cities Direct for all his help...Rome, March 2014

I have booked my holiday via the telephone and have spoken to Ann, Ruth & Joy. They have all been very pleasant & efficient...March 2014

Good value holiday despite flight change from Birmingham to Luton we had a marvellous trip. Thank you for your help in booking this holiday...Berlin, March 2014

Consultant Ruth was most helpful and efficient when I made our booking over the telephone...February 2014

Cannot praise your staff highly enough. Co-operative, friendly & flexible...Madrid, Seville & Granada, January 2014

Thank you Richard for your help and good service...Berlin, January 2014

Thanks for a great holiday. Small things make a difference: The first thing you did was give your address, not a box No., this gives confidence that you are above board. Second, I like that you have 'any destination' on the website. Some firms don’t but sometimes you just want to see the best deal. Third, your staff were great...Venice, Florence & Rome, January 2014

Another excellent holiday. Thank Cities Direct!...Tallinn, December 2013

The service from Cities Direct has always been excellent and we hope to go to Salzburg in 2014 with them...Prague, December 2013

Your staff (Richard) were extremely helpful even when flight was cancelled they gave us great alternatives. Holiday knowledge was great. I would recommend your company to all my friends etc. Great value for money. Will use you in the future...Krakow, December 2013

Didn’t use the website, I just phoned up and the VERY helpful phone staff sorted everything out for us. Thank you & Merry Christmas...Krakow, December 2013

Cities Direct do what they say – very efficient – I would recommend you to my friends...Bruges, December 2013

We also went on the Madrid/Granada/Seville holiday in Feb 2013 and were very pleased with arrangements made by Cities Direct...Venice, December 2013

Cities Direct staff are very helpful. Richard initially found destination for us and he went out of his way to help. This trip was for my 19yr son and his girlfriend. They had a great time. The pack you send with all the info is great and straight forward. Will use you again...Warsaw, December 2013

Having the hotels booked, plus train tickets etc was great and took the hassle out of the trip. It was like being on an organised tour, but without the guide and other travellers, so the best of both worlds...Venice, Florence & Rome, November 2013

Your staff are amazingly helpful and our transfer to Rome from Florence went very well and our hotel was great in Rome. Thank you. We will use you again...Florence, November 2013

Cities Direct staff very helpful...Krakow, November 2013

It was not possible to choose specific airports on the website. This was OK, because booking over the phone was friendly & helpful. I would book over the phone in future to take advantage of personal advice...Barcelona, November 2013

Cities Direct very efficient and friendly staff – helpful in every way and quick to respond to our enquiries. All the train connections were 'spot on' with regards to seats, times, etc. Very pleased with the whole package...Brussels & Bruges, November 2013

Excellent service and info from staff at Cheltenham office – thank you. A really good value for money trip...Berlin & Prague, November 2013

Excellent value for money and the information pack was very comprehensive...Krakow, November 2013

I would recommend Cities Direct without hesitation...Berlin, November 2013

Having travelled extensively in European Cities – often independently, I believe Cities Direct offers terrific value for money...Berlin, November 2013

Booking service was excellent – your people very helpful and prompt in responding. Found me exactly what I wanted at an acceptable price. Well done...Munich, November 2013

Just a quick note to say how much we enjoyed our break in Barcelona. Hotel was great, house keeping was impressive and excellent location. Your service was excellent and I will use again when I save up for another break...Barcelona, November 2013

Good value for money and a proper travelling experience...Stockholm, November 2013

I would recommend Cities Direct to anyone, the staff are great and you can ring and speak to someone and they are knowledgeable and helpful .5 Star...Reykjavik, November 2013

The lady who made our arrangements called Joy – was a Joy and she was helpful and very pleasant to deal with. Everything went like clockwork – give her 10/10...Prague & Berlin, November 2013

Very straightforward booking procedure, holiday very good value for money...Florence, November 2013

FAB HOLIDAY AGAIN...Krakow City Break

We would like to thank operator Anne for being so helpful...Venice, Florence & Rome, November 2013

Cities Direct do not disappoint. Excellent service & advice – we did this by phone – Clear info and rapid response to questions. Cannot wait to travel with you again...Munich, November 2013

Thank you for an excellent service. Everything went very smoothly & efficiently...Berlin & Prague, November 2013

Thank you Joy...Budapest, October 2013

Excellent personal service from Joy in Cities Direct Office, very useful information provided...Bratislava, October 2013

We would like to thank Richard, who dealt with our booking included 3 nights in Madrid, but who also suggested extending our stay in Madrid to include a day trip to Segovia. This proved an excellent idea. In addition he booked all rail tickets for us. So a celebration of a 'significant' birthday went superbly, so thank you Richard and Cities Direct...Madrid, October 2013

Richard’s service was excellent and all done very quickly because of holiday dates, ten out of ten...Valencia, October 2013

Excellent choice of hotels – I needed an extra night & a different location – Richard was very helpful and he found this fabulous hotel for us. We’ll definitely book with Cities Direct again...Prague, October 2013

Most impressed by the whole service from reservations onward. V. impressed by prices – good value for money. Have already recommended Cites Direct to friends...Krakow, October 2013

You handled everything and it worked like clockwork. Thanks to Bev & all your team. We enjoyed ourselves...Rome, October 2013

Both myself and my wife were very satisfied overall and would be happy, and intend, to use Cities Direct again. Thanks...Budapest, Vienna & Prague, October 2013

Altogether the service Cities Direct provided was first class – hotels selected, transport arrangements (taxis, train reservations & seats)...Prague, Vienna & Budapest, October 2013

Would definitely travel with Cities Direct again, already recommended to friends...Tallinn, October 2013

Booking was easy to make & Richard extremely helpful, I found the whole process easier than trying to book myself on the internet. Will certainly use Cities Direct for future bookings. Thank you for a fab break...Warsaw, October 2013

Having used your company on a number of occasions, you provide excellent service and good value for money and we hope to continue using you in the future...Rome, Sept 2013

I would like to say a big tank you to Richard. He was first class in helpfulness, over the phone...Dublin, September 2013

Many thanks for all your help. First class service. We look forward to using your services again...Tallinn, September 2013

Excellent getaway – go again – loved it...Krakow, September 2013

This was the first time we have used your company and I assure you it won’t be the last. Your staff were very courteous, helpful and all the arrangements were first class. You should be proud you provide such an excellent service. Well done...Venice, Florence & Rome, September 2013

We found the holiday information provided by Cities Direct staff very useful and helped us to plan our trip beforehand. We also liked the flight times...Berlin, September 2013

Thank you to the staff at Cities Direct for coping with correspondence via email from Australia. I have no complaints what so ever, their attention was excellent, even suggesting a better hotel in one instance...Prague & Budapest, September 2013

Superb service from Cities Direct staff in answer to telephone queries. Overall a good experience...Krakow, September 2013

We found the taxi service you use was excellent and made our trip worry free. Most of all we would like to thank all the staff at Cities Direct for all the help they gave us nothing was to much trouble and were wonderful. Thank you all again...Krakow, September 2013

I would recommend Cities Direct to friends & family. In fact, I already have...Berlin, September 2013

First time booking with Cities Direct – very impressed. Staff very helpful, particularly Ruth when I had to change everything due to death in family – very efficient. Thanks. Also the transfers & excursion staff in Krakow were top class...Krakow, September 2013

Excellent...Budapest, September 2013

This was an excellent short break and we will return again…Prague, September 2013

All transfers were excellent ad on time. Worked like clockwork!...Tallinn & Helsinki, August 2013

We have not used Cities Direct before and greatly appreciated the well organised holiday – it really helped to have the train tickets organised and trips booked. The driver in Krakow (to Auschwitz & the airport) was particularly friendly. Many thanks...Warsaw & Krakow, August 2013

Our holiday to Italy was fantastic and I would definitely recommend Cities Direct. The information pack provided was great and reaching each destination and locating our hotels was a breeze. Although Rome and Florence were very great, Venice was magical and I can’t wait to return there. I have recommended Cities Direct & Venice to every one I have spoken to since our return…Venice, Florence & Rome, August 2013

Excellent value for money & plenty of useful information received after we booked. Excursions were amazing...Krakow, August 2013

We think Cities Direct is a great company. We tell all our friends...Copenhagen, August 2013

Richard was very helpful to me. Thank you...Krakow, August 2013

The holiday was very well organised & Joy provided a quote very efficiently and all the travel documents were sent to us (with additional information) in a timely manner...Barcelona, Seville, Madrid, August 2013

Excellent value for money and plenty of useful information received after we had booked. Excursions were amazing...Krakow, August 2013

We thoroughly enjoyed our holiday and would not hesitate in using Cities Direct again in the future...Prague, Vienna & Budapest, August 2013

Very good value...Krakow, July 2013

We thoroughly enjoyed our holiday & would not hesitate in using Cities Direct again in the future...Prague, Vienna & Budapest, april 2014

Your staff and service excellent - have recommended to friends...Kilkenny & Dublin, July 2013

Thanks for all your help customising the holiday to meet our needs...Rome & Florence, July

Richard who arranged our booking was excellent...Rome, July 2013

We thoroughly enjoyed the holiday. Everything was well organised with all the information given to us very accurate and very helpful. The taxis were spot on time at Prague & Budapest...Prague & Budapest, July 2013

Started trying to book my holiday independently, but found cheaper deals with Cities Direct - and much less hassle...Berlin, July 2013

Cities Direct good value & very helpful. Will use again...Vienna, July 2013

Excellent travel information pack - full of information which ensured holiday was a success ...Krakow, July 2013

Cities Direct, very efficient & professional. Helpful on the phone - would recommend & use again. Thank you for a lovely holiday...Krakow, June 2013

We had occasion to contact your office due to concerns over flooding and a health concern. We spoke to Richard who was at all times, helpful and courteous...Prague, Vienna & Budapest, June 2013

We were impressed by your organisation, efficient, friendly, everything was spot on. Difficult to judge value for money, but we were happy with the price, will definitely use again... Nice, June 2013

I cannot praise the holiday enough - great value for money - I shall be using Cities Direct again & make a point for telling other people!...Prague, June 2013

A wonderful city to visit and lots to see and do. Cities Direct made it all easy and enjoyable. Thank you...Prague, June 2013

The excursions were excellent - pre booked trip to Salt Mine & Auschwitz. Trips efficient,professional, friendly and of a high standard. Highly recommended...Krakow, June 2013

Fine the service from Cities Direct very efficient and personal service. Thanks!...Paris & Nice, June 2013

Very impressed with Cities Direct. All went swimmingly especially the transfers. Will definitely book again...Istanbul, June 2013

All staff through telephone calls, were excellent. Ruth who dealt with my questions was very helpful...Krakow, May 2013

Our booking was taken by Beatrice - very helpful & informative and beautifully spoken - a credit to herself and to your company...Krakow, May 2013

Booking consultant Beatrice is truly excellent, as is Joy. Patient and helpful dealing with our various queries...Lisbon, May 2013

Everything was excellent. We were delighted with Cities Direct and will be going with you againKrakow, May 2013

I would like to thank Beatrice & Rose for booking this holiday for us. The information and advise you gave us helped us to have a wonderful time & see so much in Venice, Florence & Rome. The holiday 'flowed', so many thanks...Venice, Florence & Rome, May 2013 

Have now used you several times, always first class. We are going with you to Rome & Budapest later this year...Nice City Break, May 2013

We really would travel with you again...Krakow City Break, May 2013

An excellent short holiday, which did exactly what I wanted. Your staff very helpful in obtaining online boarding cards for me...Krakow, May 2013

I would like to say we were delighted with the service we received from your staff from start to finish. They were very efficient, any questions were answered...Nice, May 2013

The whole trip was put together superbly by Joy who was of great assistance. Everything worked, Taxi transfer excellent...Krakow, May 2013

Will recommend Cities Direct and the Victoria Hotel to family and friends...Malta, May 2013

Cities Direct is faultless. The best company we have been with. Your staff are a pleasure to work with...Budapest, May 2013

Cities Direct make booking a city break very simple and stress free. Although we could search for hotels and flights ourselves we are happy to use your services as we feel you know what you are doing! Thank you. We loved Lisbon...Lisbon City Break, May 2013

The holiday was very good and everything ran smoothly...Carcassonne, May 2013

Very impressed with the whole organisation of this holiday. Cities Direct were very easy to do business with. We also had a fax the day before coming home to confirm our airport transfer pick up time and a call in the morning to say the driver was on his way. A really nice touch...Istanbul, May 2013

My friend and I have had a really good city break. Everything went well, even the weather behaved. So well done, we will certainly go again...Krakow, May 2013

From my first phone call my operator Richard was excellent and was a pleasure to speak to...Krakow, April 2013

Thank you for a superb holiday. Prague is, in my eyes wonderful...Prague, April 2013

Thank you for your excellent service, we encountered a problem on arrival, however you responded immediately and I have recommended your company to many people already...Warsaw & Krakow, April 2013

We are a group of 7 who take a city break every year. Krakow has far exceeded our expectations. From the first phone call to Cities Direct right up until we arrived home safely - booking process, hotel, sight seeing, food - everything has been fantastic...Krakow, April 2013

This is a very well-organised business who are clearly experienced. It is lovely to be able to phone the office with queries although I only had one! Because the written information was excellent. Airline was great too. Thank you...Rome, April 2013

Thanks for book our week in Venice and Desenzano! Both hotels were excellent. The 'All Angelo' was a very nice older city hotel, perfectly placed for St Mark's Square. The 'Nazionale' in Desenzano was also well placed and very up to date. Service in both hotels was excellent and staff friendly and helpful - most spoke English. Timing for train to plane was just right. We would recommend your company... Venice, March 2013

Very friendly and helpful staff. Would use this company again and would recommend Cities Direct to friends and family...Krakow, April 2013

It was a joy to use your company. I received excellent service over the phone and we will be pleased to receive offers from you in the future. Have already told friends and family about your great service. Thank you...Budapest, April 2013

Thank you to your office staff for their courteousness & helpfulness...Florence & Venice, March 2013

Just to say thanks to Ruth and staff at Cities Direct who organised our holiday. Allowing us to travel independently without the hassle of booking all flights, transport & hotels ourselves, all at a fair price....Prague, Vienna & Budapest, March 2013

Cannot praise your company enough. Will definitely book with you again. Thank you...Krakow, March 2013

Thanks to all your staff, they were all very efficient, friendly and helpful...Krakow, March 2013

I would like to thank Richard so much for his help in reorganising our holiday with only 24 hours notice. He was extremely helpful and nothing seemed to be too much bother. He made our mini break happen. Thank you so much, a tremendous asset to the company...Krakow, March 2013.

Just keep sending us your special offers. We will be back with Cities Direct...Venice, March 2013.

Special thanks to the reservations staff for their efficiency and accurate help and advice and patience too....Florence, March 2013.

The break/holiday was of exceptional value. The staff of Cities Direct - Beatrice, Rose & Richard were all excellent and deserve special mention...Budapest, March 2013.

Friendly approachable staff, the experience was excellent start to finish. I will use Cities Direct for any city break I take from now on....Krakow, March 2013.

We had a wonderful time in Budapest and the Zara hotel is a little gem. The staff were so very helpful and the hotel spotless - warm - welcoming & comfortable. I would certainly recommend the hotel and certainly your company. We hope to travel with you in the future.... Budapest, February 2013

Will use Cities Direct again - Well done....Berlin, February 2013.

Our original booking was cancelled due to snow at Berlin Airport. Your company - Beatrice in particular, managed everything superbly - and rebooked our holiday for us. Thank you...Berlin, January 2013

Cities Direct were great, they were helpful, knowledgeable and friendly, no lies about anything. Would recommend them and use them again!....Vienna, January 2013

Very good value for money, excellent visit...Krakow, December 2012

Had not used Cities Direct before, but certainly will again. Absolutely excellent - cannot fault - Helpful and friendly staff, efficient and knowledgeable. Superb hotel, very well located. Berlin is a beautiful city, the xmas markets are wonderful - it even snowed on our last day!...Berlin, December 2012

Really helpful staff when I phoned to book this holiday. Everything including being picked up at airports went really smoothly, thank you...Rome & Istanbul, December 2012

Excellent. Tours on time and airport pick up on time and courteous...Krakow, November 2012 

Everything from start to finish of my trip to Krakow was excellent. I have and will recommend to my family and friends, Cities Direct and I will use Cities Direct in future. Hotel location excellent and staff, food, cleanliness very good. A big thank you to Cities Direct for my booking with you...Krakow, November 2012

Excellent value for money...Berlin, November 2012

Customer Service is excellent, offered other hotels if worried - All excellent. No complaints. Look forward to travelling with you again....Krakow, November 2012

A big thank you to Beatrice for helping us sort boarding cards and also her pleasant manner...Krakow, November 2012

The booking procedure was very professional and information received by post was very informative. Very good value...Krakow, November 2012

Excellent value for money, and great location (Hans Memling Hotel). Bruges is a really lovely place to visit...Bruges, November 2012

A very good value for money break. One has to except the hand baggage rules - ie 10kgs. But the planes were clean and almost on time, so no complaints...Florence, November 2012

This is just a thank you (Joy) after our return home and to let you know that our trip went splendidly.The hotels were all fine, comfortable and welcoming and the train travel went well over all....Italy by Rail, November 2012

I could not praise the hotel Maksymillian enough. Thank you for a lovely short break...Krakow, October 2012.

I have already recommended Cities Direct to all my friends. It was useful to be able to speak to staff at Cities Direct and also useful that they would carry out the online check in process. Many of us 'older ones' do not get involved with the internet bookings that young people use. We like to speak to someone directly. It's good that you provide this option....Budapest, October 2012.

Thanks to Beatrice, who has dealt with us on the many occasions we have booked with Cities Direct. She (and your other staff) have always been friendly, helpful and efficient...Vienna, October 2012.

Great service from Cities Direct. Will most definitely use you again. Thank you...Tallinn, October 2012

Great service and help from Paula. Other staff I have spoken to are always friendly and helpful...October, Budapest 2012.

I have book another Cities Direct holiday break already. It is excellent value for money, coupled with excellent staff help & organisation...Rome, October 2012

Very good value for money, would definitely travel again...Budapest, October 2012

Cities Direct staff were extremely helpful...Berlin, October 2012

We have just returned from a 3 night break in Rome. We had a great time. The hotel Piemonte was very good value and we really enjoyed the whole of the holiday. Thanks for all your help and thanks for a lovely holiday...Rome, October 2012

The service from UK office staff was excellent and could not be faulted in any respect. This was the first time we had used City Breaks and would use them again. The service from Joy & Jonathan was top class...Multi centre break, September 2012

My travel advisor Joy was excellent...Budapest, September 2012

I would just like to thank you for the service I have received from you and your company. We returned from Budapest Saturday and had a wonderful time...Budapest, September 2012

Excellent value for money. We look forward to hearing from you, so we can book our holidays for 2013 ...Paris, September 2012

Thank you to your staff for their help and efficiency. I could never have sourced this package at anything like this cost...Warsaw, September 2012

We were delighted with our holiday and found everything went smoothly and our dealings with your staff were excellent. Have recommended to friends...Prague & Bratislava, September 2012

Courteous staff. Thank you. We'll recommend Cities Direct...Krakow, September 2012

We are delighted by the service given by Cities Direct, who arranged an excellent hotel at a very reasonable price...Edinburgh, September 2012

We had a great break & would have no hesitation in using your company again...Venice, September 2012

We were very pleased with all the arrangements...Krakow, September 2012

When booking our holiday by telephone, I found Cities Direct staff very friendly and helpful...Amsterdam City Break, August 2012

All went very smoothly & transport was well arranged to suit us. No problems at all, we had a pleasant, trouble free 10 days. And good weather too!...Florence, Siena & Pisa, August 2012

We had no complaints on any level, everything was excellent...Dublin City Break, August 2012

Our holiday worked very well. We were impressed that all the taxis/transfers were punctual and had friendly drivers...Tallinn & Helsinki, August 2012

We will definitely book city breaks through you again....Belfast & Titanic, August 2012

A special thank you to Ruth at Cities Direct who talked me through online check-in...Dublin, August 2012

This holiday was excellent. The staff at Cities Direct were very helpful and most reassuring, especially Ann. My wife and I will no doubt travel with Cities Direct again....Berlin, July 2012

I wouldn't hesitate to use your company and your excellent recommendations again. Spain was great and the connecting train between Madrid & Barcelona was amazing - so clean, punctual and fast.... Madrid & Barcelona, July 2012

I couldn't be happier with Cities Direct and will definitely be booking future holidays with you. Extremely helpful, friendly staff and the trip was simply excellent value for money.... Thank you! ...Berlin city break, June 2012

All arrangements went like clockwork. Times of pick-ups, departures and arrivals all very civilised. Altogether a very satisfying and enjoyable experience. Prague, Vienna & Budapest multi-centre... Prague, Budapest & Vienna city breaks, June 2012

An excellent city break. Came home saying it was as good as we have ever had! ...Budapest city break, May 2012

Thank you for doing all the arrangements for us, including boarding passes. Excellent! ...Rome city break, May 2012

Cities Direct is impressive, clear humorous info and proper responses. Taxi service excellent. Thank you!...Barcelona, May 2012

The organisation was first class. Transfers and pick ups all on time and train journeys very comfortable. ...Rome & Florence, May 2012

Our first booking with Cities Direct and we were very impressed with the hotel standard and location. We would have no hesitation in recommending others to book through you...Florence city break, May 2012

Excellent service from start to finish from Cities Direct. Everything as expected. Very friendly staff when we had an enquiry at the start of booking process...Budapest city break, May 2012

I just want to say how professional I have found all the staff at Cities Direct, both with the original booking, all the information and correspondence sent to me at the time of booking and the service I have received following this break. I will certainly use your services again for my next City break....Copenhagen city break, April 2012

This was an excellent 3 centre holiday - all arrangements went like clockwork....Prague, Budapest & Vienna break, April 2012

Excellent value and a brilliant break!...Berlin city break, April 2012

From first phone call, to the flight home everything was perfect. Staff at Cities Direct very helpful - good experience 5/5...Budapest city break, April 2012

First class value for money! ...Barcelona city break, April 2012

I would definitely travel with your company again. Your staff were very helpful and accommodating, in particular the 2 Anns. A very pleasant experience all round...Rome city break, April 2012

Cities Direct Ltd is organised to the highest standard with a good booking system, helpful information and professional and friendly staff...Rome city break, April 2012

We have just returned from a fantastic break in Budapest at the fabulous Corinthia hotel. Many thanks for recommending the hotel, it was an excellent choice! Many thanks for all your help! ...Budapest city break, April 2012

Many thanks to the staff who were so helpful and answered all our questions. The holiday was a great success and we will use your services again...Bruges city break, April 2012

Thank you so much for all your help. It was absolutely excellent. We will definitely be travelling with Cities Direct again in the future....Italian Multi centre break, March 2012

Thank you for a wonderful holiday. All staff we dealt with were excellent. Hotels were booked so it was easy to move between our destinations and travel to and from hotels....Italian multi centre break, March 2012

The real thing exceeded our expectations. Beautiful, spotlessly clean bedrooms, wonderful service, friendly staff and convenient location made this the perfect holiday, thank you! ...Rome city break, March 2012

Excellent holiday! Well arranged, looking forward to the next one...Budapest city break, March 2012

Many thanks to the staff who were so helpful and answered all our questions. The holiday was a great success and we will use your services again...Berlin city break March 2012

Thank you so much for your excellent service, choice of hotel etc...Istanbul city break, March 2012

Your original offer was modified to our requirements and the total experience superb. We will sing your praises to all our friends....Istanbul city break, March 2012

Cities Direct made a weekend break easy, economical and great value....Bilbao city break, March 2012

Very good service and very good value. Berlin city break ...March 2012

I found Cities Direct most efficient, helpful and information. I will be watching for ads in the future. Thank you! ...March 2012

Very helpful Cities Direct staff who at the eleventh hour arranged driver and transport to meet us at Berlin airport. Excellent Iwona, thank you!...March 2012

Ruth was professional and caring and we very much appreciate the actions she took to resolve our issues. The actions of Cities Direct in this respect make it very easy for me to recommend you and I will certainly book with Cities Direct again. I feel the quality of the company is reflected in more how problems are dealt with than when everything runs smoothly. Thank you! ...Rome city break, March 2012

We will be back! ...Barcelona city break, March 2012

Overall the break was excellent, thoroughly enjoyable and we look forward to many more....Rome city break, February 2012

The combination of Internet information, prompt phone conversations and excellent staff is a terrific service, well done! ...Feb 2012

My husband and I thought our City break was an amazing bargain. Thank you Cities Direct!...Rome city break, Feb 2012.

We have always found your service excellent and very helpful...Budapest city break, Feb 2012

I have already praised you to my brother who is going to book. No complaints...Berlin city break, January 2012

No problem with Cities Direct service, excellent as always and will continue to recommend...Copenhagen city break, January 2012

I found the moment of booking, the information provided, the holiday itself and everything about it was excellent. I will advise friends and 100% can recommend Cities Direct with confidence...Venice city break, January 2012

The whole experience was excellent. Thank you! ...Copenhagen city break, December 2011

Riga is a very enjoyable city break destination. Highly recommended...Riga city break, December 2011

Perfect in every way, cannot praise enough....Berlin city break, December 2011

We cannot believe our good fortune in booking this fantastic short break with your company. Exceptional value and superb in every aspect. ...Prague city break, December 2011

I look forward to booking again with Cities Direct and I shall encourage friends and family also to book holidays with you...Florence city break, December 2011

Beatrice was excellent, thank you! ...Berlin City breaks, December 2011

I found the staff I dealt with at Cities Direct to be extremely helpful - nothing was too much trouble. I haven't used Cities Direct before, but will certainly use again and recommend your company...Budapest City Breaks, December 2011

The service we had from Cities Direct was very commendable and the organisation faultless...Berlin city breaks, November 2011

This was one of the best city breaks we have been on. The hotel was excellent and we were given a room upgrade to a room with a view over the banks of the river Danube, so this really made our stay...Intercontinental Hotel, Budapest city break, November 2011

Just booked a weekend in Vienna with @CitiesD, whose customer service is fantastic: very helpful and switched on. Highly recommended!...Twitter, November 2011

Will definitely use Cities Direct again if this is the standard of hotel that is normal - couldn't fault a thing! ...Krakow city breaks, November 2011

Would be happy to use Cities Direct again...Paris city breaks, November 2011

Excellent trip with plenty of information on the location. Good service! ...Krakow city breaks, November 2011

Beatrice, you are a star! I have found you to be invaluable with your assistance in all bookings I have made and the packs sent prior to departure are useful and informative. Well-done Cities Direct, another triumph...Venice city breaks, November 2011

Excellent service from Cities Direct staff. Could not have been better. ..Tallinn city breaks, November 2011

Cities Direct are a very good company, easy to communicate with and friendly and helpful. Would definitely travel with Cities Direct in future as everything ran smoothly. Thank you! ...Budapest city breaks, November 2011

Very impressed with the Krakow information guide. Very good...Krakow city breaks, November 2011

Excellent short break and fantastic value for money. Would recommend to friends and family...Rome city breaks, November 2011

Your staff are most helpful and pleasant when dealing with enquiries by phone...Rome city breaks, November 2011

We no longer have a travel agent in our small town and I would certainly use Cities Direct again. Your staff were excellent...Budapest City Breaks, November 2011

I will definitely be using Cities Direct again and thank you for organising such a perfect stay in Granada. I was helped by Fiona, who was extremely good - many thanks! ...Granada city breaks, October 2011

We have always been delighted with the help provided by Cities Direct and have found the hotels chosen for us in Prague, Carcassonne, Stockholm and Vienna to be excellent. Cities Direct is a very good company in whose expertise we place our confidence...Vienna city breaks, October 2011

Very helpful booking staff. This was a surprise visit and all documents were sent under a plain cover - very kind. The holiday was excellent value for money with a good value hotel and a really interesting destination. Very Impressed...Tallinn City breaks, October 2011

We were more than pleased with this holiday, and due to an overbooking we were given an upgrade, which gave great value for money...Budapest City breaks, October 2011

Breaks were well organised and information was excellent. It was lovely to be able to talk to staff beforehand who really seemed to know the areas and were able to advise....Florence & Venice City breaks, October 2011

Just wanted to let you know how much my friend and I enjoyed our city break in Barcelona. Our flights were on time and the weather in Barcelona was wonderful. The hotel was central, clean , and staff were very friendly. If I was going again I would book the same hotel. I have actually passed on the name to people at work who have shown an interest. Thank you so much for your help in giving us a lovely four-day break....Barcelona City breaks, October 2011

We would just like to say thank you very much for supplying us with a lovely short break in such a beautiful city and at such good value...Tallinn city breaks, October 2011

Thank you for a great break! It was a present for my daughters 40th birthday and she was not disappointed. ...Rome city breaks, September 2011

Very efficient booking procedure - helpful advice over telephone with answering queries etc. A very good holiday throughout!...Rome & Florence city breaks, October 2011

Excellent service! ...Tallinn city breaks, October 2011

Very impressed with staff spoken to and suggestion for holiday duration / cost. Once again this was a great trip and excellent value for money. The hotel as described in your brochure and the arrangements excellent. This is my third trip with Cities Direct and I will use your company again....Florence city breaks, September 2011

As I get older I want hassle free breaks especially making arrangements and that was all done to perfection for me by the staff at Cities Direct. I still cannot believe how smoothly all arrangements went. Thank you! ...Madrid city breaks, September 2011

I was very impressed with the trouble your staff went to....Tallinn city breaks, September 2011

A first class holiday would use your services again. Well done! ...Prague city breaks, September 2011

Pleasant trip, very good value for money...Krakow City breaks, September 2011

Excellent value for money!...Tallinn city breaks, September 2011

Just a little note to say thank you so much for helping us have such a lovely city break in Madrid. You recommended the hotel which was excellent and a good location, thank you! We will definitely recommend Cities Direct and are thinking of a city break in Berlin next year so hopefully you will be able to help us have another successful holiday! ... Madrid City Breaks, September 2011

Dear Ms Willemstein. I am writing to thank you most warmly from us both for you and your firms efficiency. The hotel was comfortable and welcoming and Tallinn is a beautiful city. People are always quick to criticise so I wanted to thank you all . I am sure we will be back for another holiday with you next year....Tallinn city breaks, September 2011

Extremely good value city break, would thoroughly recommend....September 2011

Very impressed with staff spoken to and suggestion for holiday duration / cost. Excellent information pack for all travel arrangements, map of area to find hotel very good. Would definitely use Cities Direct again...September 2011

I would like to say how pleased I was with the service provided on the telephone whilst booking my holiday. My travel advisor called Beatrice was very helpful and informative....September 2011

Krakow was a beautiful city, compact and friendly. All arrangements made by Cities Direct including Auschwitz went according to plan. ...Krakow city breaks, September 2011

Just s short note to say thank you very much for your assistance organising a holiday to Tallinn for us at short notice. Despite only contacting you on Tuesday we received and e-mail with all confirmation details that evening. We are highly delighted with your considerable assistance. Please pass on our thanks to all concerned...Tallinn city breaks, September 2011

This is the first time we have used Cities Direct and after the excellent service we will definitely use them again...August 2011

Our holiday was very good and we found the pre-departure information very helpful...August 2011

Thank you for providing the opportunity for us to visit two Northern capitals from our local airport by making use of two summer airlinks. All transportation went without a hitch...August 2011

I have told all my family and friends about Cities Direct. I am completely impressed with the whole package including the staff at Cities Direct who booked my holiday via phone.... August 2011

I would be happy to recommend your company and hotel etc to friends and family. ...September 2011

Holidays made easy! ...September 2011

Documentation clear and comprehensive. All travel arrangements, hotels and transfers exactly as promised. Everything was efficient - no problems or nasty surprises. Thank you for the service you provided...Tallinn & Helsinki breaks, August 2011

Excellent value holiday overall. Will definitely book with Cities Direct again. Hotel very comfortable, central & clean....Berlin city breaks, August 2011

Ruth was very helpful and prompt with initial query....Tallinn city breaks, August 2011

I thought the holiday was remarkable value for money. The flights were good and the hotel was excellent. I also appreciated the information given about destination which was very useful....Cologne city breaks, July 2011

Thank you for your assistance and recommendations during a recent short break. Although it was short notice everything was arranged very quickly and efficiently and as a consequence my wife and I enjoyed the break to Tallinn. As we have already been on a previous trip with Cities Direct we were very happy with the advice and information offered. It is quite refreshing these days to receive honest and trustworthy advice and we shall certainly look forward to making further arrangements with you in the hopefully not too distant future. Many thanks again for providing such a professional and trustworthy service.... Tallinn city break, July 2011

Great value. Tallinn an excellent city of culture and a 'wow' factor city to me, not seen anything like it before. I would recommend Tallinn to every one of my friends. ...Tallinn city breaks, July 2011

The whole holiday was well organised. Cities Direct arranged taxis to and from airport and stations. The whole thing worked very smoothly and we were most impressed. We would, and will happily recommend Cities Direct and will certainly use them again. ...Warsaw & Krakow breaks, July 2011

We were delighted with our break. Thank you for a wonderful trip!...Berlin city breaks, June 2011

The information provided by Cities Direct was excellent and very efficiently sent to us. ...Florence city breaks, May 2011

Given the opportunity I would definitely go back to this hotel, I enjoyed it so much. I would also like to congratulate your staff for being so professional with everything they provided. The flights were beautifully timed, information pack ideal and informative and were a pleasure to communicate with over the phone. Thanks a lot! ...Nice city breaks, May 2011

Everything went well, even checking in for our flight was easy and I am glad we chose Cities Direct. Thank you! ...Rome city breaks, May 2011

The hotel was very clean in all areas, the staff were very helpful, the location was perfect, a metro at your door or walk if you wanted. I would certainly recommend Principe Lisboa Hotel. Very happy with all aspects of Cities Direct....Lisbon city breaks, May 2011

We would use your service again! ...Barcelona city breaks, April 2011

We would like to 'thank you' for making our break away very easy and very enjoyable...Barcelona city breaks, April 2011

The employees that we dealt with were all excellent and genuinely seemed to care that our holiday was successful...Budapest city breaks, April 2011

Cities Direct staff on the phone over several queries from myself were incredibly 'upbeat', helpful and obliging - rare for a telephone service booking. Paper information for holiday was information and comprehensive. Any similar for Barcelona in October would be great! Well done!...Venice city breaks, March 2011

Excellent value for money and keep up the good work! ...Venice city break, March 2011

We had the most brilliant time in Venice. Thanks for all your help...Venice city break, March 2011

Good value city break. Winter is a great time to visit a busy city destination like Madrid...Madrid city break, February 2011

We have been very impressed by Cities Direct service. Every aspect of the trip was very well explained, leaving us with no concerns before and during the holiday...Madrid city break, March 2011

Please note that Rose and Beatrice at your booking office were absolutely exceptional, they always made me feel special...Barcelona city break March 2011

It was an enjoyable little break after a long winter and will certainly look out for further promotions...Berlin city break, March 2011

Excellent value for money. Hotel was clean, comfortable and staff were always helpful. Delighted with our break and would definately go again and use your services...Berlin city break, March 2011

I would really like to thank everyone who helped with this booking. Everyone was so good and helpful. ..Barcelona city break, February 2011

Thank you for your accurate information on the flights, hotel and getting around in Venice. Beatrice was particularly helpful. ..Venice city break, January 2011

I would really like to thank everyone who helped with this booking. Everyone was so good and helpful....Barcelona city break, February 2011

The hotel was excellent in a quiet location, but close to main attractions. Room large and clean with very good breakfast selection. Excellent holiday and would thoroughly recommend taking a city break with this company...Prague city break, January 2011

The person I spoke to when doing the booking was so helpful, nothing was too much trouble...London city break, January 2011

Had a great holiday and would go again through Cities Direct...Marrakech city break, January 2011

All arrangements went without a hitch or worry - very comforting and the enclosed information was very helpful...Marrakech city break, January 2011

Marvellous! No complaints! Excellent! ...Barcelona city break, December 2010

We found the thorough arrangements were very good and the journeys between hotel and airport very smooth...Vienna city break, December 2010

Overall we had a very good holiday and I would not hesitate to book with Cities Direct again...Rome city break, December 2010

Location of hotel was excellent for access to all forms of transport and places of interest in Berlin and beyond. Would not hesitate to recommend this holiday to friends...Berlin city break, November 2010

Clean and comfortable hotel in the centre of town with friendly staff. Good holiday, would certainly recommend...Marrakech city break, November 2010

Excellent location near central bus station. Staff very helpful...Jersey city break, November 2010

Everything was great. Hotel was one of the best we have stayed in and everything you asked for was there within minutes. We would certainly travel with Cities Direct again...Berlin city break, November 2010

Everything went smoothly. Locations excellent. Staff and service highly recommended....Prague, Budapest & Vienna city break, November 2010

The Albus Grand is excellent value for money with very friendly staff who couldn't help us enough. I would defiantly recommend this hotel for a city break. Fabulous place, loved it all! ...Amsterdam city break, November 2010

I was nice to speak to a person when making booking. Very efficient and helpful...Lisbon city break, November 2010

We will certainly use your company again and recommend. Thank you for all your help!...Prague city break, October 2010

The quality of the hotel was very good. The staff were friendly and helpful. Thank you for a lovely city break...Lisbon city break, October 2010

On each occasion booking with Cities Direct, we have found your staff to be very helpful and friendly...Stockholm city break, October 2010

Value for money short break...Rome city break, October 2010

We shall certainly use Cities Direct again. We enjoyed a delightful short holiday for a very reasonable price...Lisbon city break, October 2010

Most impressed with all the arrangements Cities Direct made. Great value for money. Your choice of hotel in both Berlin & Florence was excellent. Excellent staff! ...Florence city break, September 2010

The telephone staff have been so helpful in re-arranging this holiday. Thank you all...Krakow city break, September 2010

We usually book holidays / flights directly ourselves and it was lovely to have everything done for us, and all at such a reasonable price. Many thanks! ...Bremen city break, September 2010

Cities Direct are a well organised company. It is very easy to book on-line. Everything is as they said and we enjoyed the city break booked. We would have no problem booking with them again...Berlin city break, September 2010

We had an excellent city break. Paris was as beautiful as ever. My husband celebrated his 70th Birthday in style. Lots of information supplied. Thank you so much...Paris city break, September 2010

This holiday was a special gift to us from our family for our 70th birthdays. Thank you for a well-organised, lovely trip...Prague city break, September 2010

As our first experience of Cities Direct we were very impressed. Everything was well explained and accurate...Barcelona city break, August 2010

Very enjoyable and cultural experience. Would strongly recommend Berlin to friends and family. Cities Direct staff very helpful...Berlin city break, August 2010

Very pleased with the whole experience...Krakow city break, August 2010

Thanking you. We had a thoroughly enjoyable holiday and are planning our next city break...Berlin city break, August 2010

Very impressed yet again with Cities Direct. Reservation efficiently dealt with at all times, very pleased with hotel and with destination itself....Lisbon city break, August 2010

All arrangements made were up to the mark with no problems at all. Overall a very enjoyable holiday break. We will be using Cities Direct again. Thank you! ...Paris city break, August 2010

Your service was very good - prompt and thorough and always helpful...Prague city break, August 2010

A superb holiday - thank you! I will be booking again! ...Krakow city break, August 2010

As an elderly person with no knowledge of the internet and very little more of air travel, I was very pleased with the arrangements made by your helpful & pleasant staff...Belfast city break, July 2010.

Thank you for a fantastic holiday, you offer a first class service. If Carlsberg did travel breaks...Florence city break, July 2010.

Just to say thank you for another brilliant holiday! ...Venice city break, July 2010.

Service from Cities Direct was very professional and on the ball...Berlin city break, July 2010.

Cities Direct service and information pack was very efficient and thorough...Barcelona city break, July 2010.

Have enjoyed all my trips booked by Cities Direct and found all your recommendations and services excellent. I always recommend you to friends and family. Thanks for all your help and information. Great locations...Paris city break, July 2010.

The hotel was excellent, location perfect. Elegant, clean and comfortable with a lovely breakfast and faultlessly courteous staff...Venice city break, July 2010.

Cities Direct made organising this holiday very stress free. I hope to be planning another short break later this year...Munich city break, July 2010.

The staff from Cities Direct were extremely professional and really friendly. I was able to speak to the same person each time...Rome city break, June 2010.

All in all we really enjoyed this break. Your organisation is very efficient and appears well researched. We used you last year for a Rome & Florence Break and will undoubtedly seek to use you in the future for other breaks....Tallinn & Helsinki, June 2011

Thank you for sorting out the new arrangements. You have been very attentive and efficient in making all our arrangements and it has been a pleasure working with you. We would not hesitate to use Cities Direct again...Venice, February 2010

Keep up the good work and I will definitely advise friends...February 2010

We would have no hesitation in booking further holidays with Cities Direct or recommending you to others.

Thank you very much for great organisation and also for calling back - much appreciated.

A very good service throughout and excellent value for money.

Top marks for Sarah.

You always provide excellent service and good value for money.

Your staff were very friendly and helpful, not pushy at all. Thank you for a memorable holiday.

Can I just say how WONDERFUL the break in Istanbul was. Thank you for arranging it at the last minute - everything worked brilliantly.

I would just like to say how delighted I was with the service of Cities Direct. I took my daughter to Venice for the weekend as an extra-special birthday treat. We stayed at the Rialto - location and hotel were superb. I certainly hope to be booking with you again very soon. Many thanks to Sarah who handled all the arrangements and gave me good advice.

Thanks for the 2 messages Jonathan and for the excellent service. We'll certainly use you again.

Very good value for money. We will use you again for any European city breaks. First class hotel, good choice. Thanks for your excellent service we had a brilliant weekend.

Very good value for money - thank you

Travelling with Cities Direct proved to be a good choice. The hotel was excellent and having a bus stop outside the hotel made travelling around d so easy. From start to finish a thoroughly enjoyable city break.

Best holiday we have had - travel was seamless, staff helpful, hotel ideal, good value for money. Absolutely great holiday - thank you.

Thanks for organising our 5 day stay in Venice. Your pre-holiday organisation was first class and it was so good to speak to real people for details. Would certainly recommend you and the hotel.

Thank you for arranging our City Break to Brussels, when we first contacted you we had no idea which location we wanted to visit or how we were going to get there! After taking advice from your extremely helpful team we opted for Brussels and stayed in the Marriott hotel which was only a 2 minute walk from the main square. The location and hotel were fantastic and we thoroughly enjoyed our first ever City Break.

I just wanted to thank you for all the great information supplied to us about the location, hotel and Eurostar, everything went exactly according to plan and we will certainly be booking with you again in the near future!!

Excellent trouble free booking over the phone. Tickets arrived exactly 3 weeks before trip. Everything was perfect. Top quality hotel and airline.

Great service. The initial call was returned very quickly with positive results. Thanks very much for a great break.

Prague was a brilliant destination. Your description of hotel, location etc was very accurate and honest. Very good location and hotel 10-15 minute walk to Old Square. Lots of restaurants near hotel. (Hotel Opera).

First class service from Ruth of Cities Direct. Changed hotel to suit my needs. Hotel first class. Spotless, very friendly. We had evening meal - excellent. Nicely cooked and presented. Hotel in city centre area. (Bedford Hotel, Brussels).

Excellent value for money. Advice you gave about hotel was 'spot on'. Superb value for money short break. We'll be back!

Thank you for a fantastic weekend in Barcelona which was a surprise 40th birthday present for my wife. The Hotel Laietana Palace was everything that your consultant Ian said it would be, a quality hotel in a superb location adjacent to the Gothic centre. Also the information that you provided was spot on in every detail. Once again thank you for making a surprise very memorable. This was the first time I had booked a city break and we will certainly be booking with you again.

I booked a Florence City break though you earlier this year. Unfortunately we were flying out from Stansted on the night when we had a freak snow storms and all the flights were grounded!! Anyway we called the emergency number given to us by yourselves and your representative did a fantastic job. It was about 10pm before we realised we were not going to be going anywhere and the airport was absolutely heaving with people queuing for alternative flights, etc. anyway amid the chaos she managed to get us re-booked on the first flight the next morning so we were still able to enjoy our break. I would like to thank Cities Direct for the service and won’t hesitate in recommending you to all my friends, we will also be booking another break somewhere else in Italy for early next year, so will be in contact.

Thank you for arranging our city break to Barcelona. Everything went smoothly and we all found the Ryanair flights relaxing and stress free. The hotel (Hotel Derby) you arranged for us was wonderful, perfectly located, and we were able to negotiate the city using it as a base. I appreciate that we made several changes to our original itinerary but the entire staff at Cities Direct were accommodating on every level as we chopped and changed our arrangements. Barcelona was fantastic! We loved it! Once again thank you for the wonderful service and I look forward to booking our next city break with Cities Direct.

Very quick e-mail responses from website and telephone operators knew what they were talking about, this was a big plus for me. Other companies were useless. I contacted approximately ten in the same way I contacted you and the service was terrible in comparison.

I would like to thank the staff at Cities Direct for being so helpful and also for the great deal we got. We had a Royal Club room in the Radisson SAS Palais Hotel which can only be described as top class. Breakfasts were a great treat, on one occasion we got caviar, champagne and smoked salmon alongside the normal breakfast on offer. On behalf of my sister and myself I would like to congratulate Cities Direct for the exceptional offer we got. Flights were good and hotel could only be described as excellent in every aspect. Thank you once again and we will hope to use Cities Direct in the future.

We would like to take this opportunity to thank you for your friendly and professional service throughout. All aspects including the original booking, travel documentation, flights, transfers and hotels were of an excellent standard and contributed to a memorable holiday. Finally we would like to say that we would not hesitate to book with yourselves in the future and will be pleased to pass on our good experience to friends and family. Thank you again.

Overall we were very impressed with Cities Direct and our holiday was problem free. The weather was cold, but we were expecting this. We have already recommended you to relatives and would not hesitate to book with Cities Direct again.

The whole trip was up to, and beyond our expectations - not least the standard of hotel (Hotel Roosevelt, New York).

Florence is a perfect weekend break and being so central was fantastic. Hotel Paris surpassed our expectations, we loved that it was very traditional. We will recommend it to friends. Thank you for all your help.

The lady who contacted me following my e-mail enquiry could not have been more helpful. Her patience in researching alternative flights/airports was much appreciated.

Thank you very much for all your hard work in organising my trip. Excellent is the only word to describe it.

I booked a trip from Edinburgh to Dublin last month for my wife's birthday and would just like to thank you for your professional manner and for all the help you gave. The service was excellent and the Trinity Capital Hotel was exceptional. Many thanks.

Excellent all round service. Would recommend to anybody to use the company.

Excellent service. A great holiday. We will use you again!

We enjoyed an excellent, hassle-free break and I will use your services again and will recommend to others. A satisfied customer.

Ian was very helpful and full of useful information. Hotel de Londres & New York (Paris) was surprisingly quiet given its location opposite station - very nice.

A wonderful weekend in Barcelona, a beautiful city with lots to see and do. Great public transport and bus from airport. Hotel was excellent (Hotel Rialto), particularly enjoyed the balcony in our bedroom! Well organised, thank you. A nice hotel is important.

Very pleased with Cities Direct and quality of holiday.

Prague was a beautiful city we enjoyed our break - thank you very much.

Thank you for your assistance in arranging our city breaks.

Thank you for all your help over the past few months. It was much appreciated. I look forward to dealing with you again in the future.

This is the first time I have used the Internet to book. I was very impressed with the service Cities Direct gave. I really can't fault them and since booking I have found other people who are as pleased - well done!

A wonderful long weekend break - would certainly go again.

Rachael thank you so very much for your help you must be a great girl as you are very helpful and I am grateful for your help.

Thank you very much for good and prompt administration. I am recommending you to friends.

On behalf of our group I wish to thank you for all the arrangements you made - we had a wonderful time and all went according to plan.

Probably the most helpful office staff I've ever dealt with when booking a holiday.

Last month we had a 3 night stay in Prague we booked via Cities Direct - it was superb.

We had a great time in Florence thanks for all of your help.

We have just returned from a fabulous three day break in Florence - absolutely loved it, and beautifully arranged by Cities Direct - thank you.

What a refreshing change from other companies; your staff were more than helpful. I will certainly be booking with you for more city trips, and recommended you to friends and family. Truly the best holiday experience I've had.

I would like to say how thoroughly impressed we were by Cities Direct - the friendly, personal service we received, the speed and efficiency in handling a non-standard flight requirement, the excellent accommodation. We look forward to being in touch with you again next time we are looking for a city break!

Would certainly use Cities Direct again.

Hadn't booked this type of weekend break before or used any short break companies so was a bit apprehensive as to what to expect, but needn't have worried as the service and information we received from Cities Direct was first class.

I really enjoyed my holiday and fully intend to give you a ring to book my next trip.

We wouldn't hesitate to book through your company again and recommend your services.

My special thanks to Joy who was exceptionally helpful and patient! The whole trip was better than we ever imagined and we look forward to travelling with you again.

The staff at Cities Direct were very friendly and helpful. Information was accurate and up to date and when I had a query about the airport bus Rachael phoned me back in Hamburg with the appropriate information.

I just want to say thank you on behalf of my wife and I for an overall great short city break holiday. We cannot fault Cities Direct on any aspect of this holiday!

Thank you once again for an efficient, good value for money holiday. We have no reservations in booking with you again.

Thanks for your help Joy and Rachael we will back in touch next time we want a city break in Europe.

Thank you to Joy for helping us when we were stuck in traffic and thought we would miss our check-in.

I could not find any fault with this holiday.

Staff at Cities Direct were extremely helpful and I would have absolutely no hesitation in using Cities Direct again and will definitely be spreading their praises to our friends.

Just been to Barcelona arranged by you - first class.

Your prices were very competitive and the service was excellent.

We were very pleased with our holiday.

Just want to thank you all - especially Jonathan for dealing with my many phone calls so efficiently and courteously.

Impressed with your service especially the helpful staff at the end of the phone.

My friend and I really enjoyed our Amsterdam city break and I will be using your company again when we go on another weekend break. Once again thanks for the service we received from your company.

Thanks for booking our Prague city break last weekend the entire 4 day trip was great.

Just back from a fabulous few days in Vienna - it was wonderful. Thanks so much for putting it all together for us, we'll be back to Cities Direct for future trips when we can all get away.

Really enjoyed our city break and it was great value, we will certainly do it again.

My wife and I have just returned from a short break to Valencia. We would like you to know that it was a wonderful break and excellent value. We both look forward to another break with Cities Direct in the not too distant future.

I just wanted to thank Cities Direct for organising my recent trip to Venice and Geneva at late notice. Everything went exactly according to plan and I am very grateful for your help. Special thanks to Jonathan who made the necessary arrangements.

All went very smoothly thank you.

Excellent short break.

This holiday was excellent. Cities Direct staff very helpful, polite and nothing was any bother.

Everything first class.

Wonderful holiday.

Thanks for all the help from yourself and your colleagues at Cities Direct. I will have no hesitation in recommending your company to friends.

Thank you for the arrangements you made on our behalf. Everything was perfect for our brief visit to Rome. This was the first occasion I have used a travel company and I was not in the least disappointed. I will certainly booked any future trips through your company. May I thank you personally for your professionalism and courtesy.

Highly delighted with the service from Jonathan who greatly assisted with the booking, searching available flights/hotels etc.

I was very impressed with the prompt and attentive response to my emails and phone calls.

Great staff - very helpful.

Very good value for money - all went smoothly.

The young man I made my booking with was very pleasant and helpful.

I am writing to say how pleased we were with our holiday, the flights and hotel you arranged for us were excellent. In particular, I would like to thank Ruth who worked so hard to find us a hotel with a family room, at the right price and in the right location. All my queries were answered promptly, politely and efficiently. This is the first time we have booked a holiday this way and she made the whole process quite painless!

For the first time in ages it has been a pleasure to use a company that has an email booking system that I can understand, a website that is actually useful and one that employs people who use their initiative and are helpful and polite. I was dreading attempting to book a 'surprise' week for my husband's birthday, you took notice of the information I provided, offered a suitable alternative when my first choice was fully booked and it is still a secret. It was a pleasure dealing with you Joy.