Contact Cities Direct | Customer Service
Customer Services
We are committed to offering our best service and we want to exceed your expectations.
We are always happy to help and advise you.
Feedback
We welcome feedback on the hotels, airlines and services we sell and
on our own service standards.
Click here to
send us your feedback form
Quick links:
Ways to contact us : opening
hours : company
information :
price promise : privacy
policy
Ways to contact us:
E: sales@citiesdirect.co.uk
T: +44 (0) 1242 536900
F: +44 (0) 1242 536904
Click here to use our call back service
Opening Hours:
Monday to Friday: 0900 to 1800
Saturday: 0900 to 1600
Sunday and UK Public Holidays: Closed
You can leave a message on our 24hr answerphone outside office hours
ATOL number: 5501
VAT Number: 762 317 142
Company Number: 3896158
Click here to view our unique price promise
Privacy
Policy
Cities Direct is committed to ensuring customers' privacy and security
for all information collected. This Privacy Policy outlines our information
collection practices, how that information is used and the choices you
can make about the way the information you provide to us is collected
and used.
The Information we Collect
When you make a booking via this website, we need to collect information
about you to process the transaction and book your travel services.
This information includes, but is not limited to, details such as your
name, your contact details (email, phone, fax) and your credit card
details. When you submit a request via our email support forms, we
also collect your name and email so that we may respond to your request
or query as quickly as possible.
How we use the information
When you book using this website and submit a booking request, we use
the collected information in several ways:
• Personal identification and verification
• To complete your booking
• To allow us to contact you for customer service, if required
In addition, your email address is collected to send you an email message
with your confirmation invoice. If you have requested to join our mailing
list you will occasionally receive updates from us about special offers,
newsletters and any changes to the website. We never sell your details
onto third parties, and you can opt out of these mailing whenever you
want by clicking on the appropriate link.
We disclose your information to third parties (such as our hotels) only
for the purpose of completing your booking with us and for the associated
administration.
Links
This web site contains links to other websites. Please note that when
you click on one of these links, you are ‘clicking’
to another website. We encourage you to read the privacy statements of
these linked sites as their privacy policy may differ from ours.
Our Opt Out Policy
You can un-subscribe from our newsletter at any time by following the
instructions at the bottom of the newsletter.
Contact Us
This policy may be revised from time to time, as new features are added
to the site or the legislation changes. Please check back periodically
for updates and additions. You have a right of access to the data we
hold about you, please contact us for further information. If you have
any concerns or queries about our Privacy Policy or would like more
information, please email privacy@citiesdirect.co.uk
