Customer Services
We are committed to offering our best service and we want
to exceed your expectations. We are always happy to help and
advise you.
Feedback
We welcome feedback on the hotels, airlines and services
we sell and on our own service standards.
Click here
to send us your feedback form
Quick links:
Ways to contact
us : opening
hours : company
information :
price promise
: privacy
policy
Ways to contact us:
E: sales@citiesdirect.co.uk
T: +44 (0) 1242 536900
F: +44 (0) 1242 536904
Click here
to use our call back service
Address:
Cities Direct Limited
118 Eagle Tower
Cheltenham
Gloucestershire
GL50 1TA
Opening Hours:
Monday to Friday: 0900 to 1800
Saturday: 0900 to 1600
Sunday and UK Public Holidays: Closed
You can leave a message on our 24hr answerphone outside
office hours
Company Information
ATOL number: 5501
VAT Number: 762 317 142
Company Number: 3896158
Price Promise
Click here
to view our unique price promise
Privacy
Policy
Cities Direct is committed to ensuring customers' privacy
and security for all information collected. This Privacy
Policy outlines our information collection practices, how
that information is used and the choices you can make about
the way the information you provide to us is collected and
used.
The Information we Collect
When you make a booking via this website, we need to collect
information about you to process the transaction and book
your travel services. This information includes, but is
not limited to, details such as your name, your contact
details (email, phone, fax) and your credit card details.
When you submit a request via our email support forms, we
also collect your name and email so that we may respond
to your request or query as quickly as possible.
How we use the information
When you book using this website and submit a booking request,
we use the collected information in several ways:
• Personal identification and verification
• To complete your booking
• To allow us to contact you for customer service,
if required
In addition, your email address is collected to send you
an email message with your confirmation invoice. If you
have requested to join our mailing list you will occasionally
receive updates from us about special offers, newsletters
and any changes to the website. We never sell your details
onto third parties, and you can opt out of these mailing
whenever you want by clicking on the appropriate link.
We disclose your information to third parties (such as our
hotels) only for the purpose of completing your booking
with us and for the associated administration.
Links
This web site contains links to other websites. Please note
that when you click on one of these links, you are ‘clicking’
to another website. We encourage you to read the privacy
statements of these linked sites as their privacy policy
may differ from ours.
Our Opt Out Policy
You can un-subscribe from our newsletter at any time by
following the instructions at the bottom of the newsletter.
Contact Us
This policy may be revised from time to time, as new features
are added to the site or the legislation changes. Please
check back periodically for updates and additions. You have
a right of access to the data we hold about you, please
contact us for further information. If you have any concerns
or queries about our Privacy Policy or would like more information,
please email privacy@citiesdirect.co.uk
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