We are committed to offering our best service and we want to exceed your expectations. We are always happy to help and advise you.
We welcome feedback on the hotels, airlines and services we sell and on our own service standards.
Click here to send us your feedback form
Ways to contact us:
T: +44 (0) 1242 536900
F: +44 (0) 1242 536904
Click here to use our call back service
You can leave a message on our 24hr answerphone outside office hours
ATOL number: 5501
VAT Number: 762 317 142
Company Number: 3896158
Click here to view our unique price promise
The Information we Collect
When you make a booking via this website, we need to collect information about you to process the transaction and book your travel services. This information includes, but is not limited to, details such as your name, your contact details (email, phone, fax) and your credit card details. When you submit a request via our email support forms, we also collect your name and email so that we may respond to your request or query as quickly as possible.
How we use the information
When you book using this website and submit a booking request, we use the collected information in several ways:
• Personal identification and verification
• To complete your booking
• To allow us to contact you for customer service, if required
In addition, your email address is collected to send you an email message with your confirmation invoice. If you have requested to join our mailing list you will occasionally receive updates from us about special offers, newsletters and any changes to the website. We never sell your details onto third parties, and you can opt out of these mailing whenever you want by clicking on the appropriate link.
We disclose your information to third parties (such as our hotels) only for the purpose of completing your booking with us and for the associated administration.
Our Opt Out Policy
You can un-subscribe from our newsletter at any time by following the instructions at the bottom of the newsletter.