We want you to enjoy your holiday with Cities Direct and travel with us again in the future. We would like you to fully understand the Commitment undertaken between us when you make, and we accept, a booking. We therefore ask you to spend a few minutes reading our Booking Conditions and the 'General Information' which, together, from the basis of your Contract with Cities Direct Limited. The Foreign & Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (Ceefax) on page 470 onwards or on the Internet under the address http://www.fco.gov.uk. Alternatively, you can contact the ABTA Information Department on 0901 201 5050 (calls charged at 50p per minute).

1. THE COMPANY All bookings are made with Cities Direct Limited, registered in England No.3896158. By booking a holiday, hotel or other service you are agreeing on behalf of all persons named on the booking to the conditions detailed on this page as well as the 'General Information' detailed below. We also hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 5501), this means your money will be refunded or you will be repatriated if already abroad in the unlikely event that your holiday cannot be provided due to our insolvency. If your city break includes a flight, then you are cover under the Civil Aviation Authority ATOL scheme. If your package holiday does not include a flight, Cities Direct provides you with Passenger Protection Insurance free of charge. In the unlikely event of our insolvency, the policy will cover you to refund any monies you have paid in advance. A copy of this policy will be sent to you with your holiday confirmation. Hotel only bookings are not covered by the Package Travel Regulations and therefore are not covered by Passenger Protection Insurance. For further information visit the “About Us” section.

YOUR UNDERTAKING WITH CITIES DIRECT LIMITED

2. YOUR BOOKING The person who signs the booking form ("the party leader") or agrees to our terms and conditions (for website bookings) must be at least 18 and be authorised to make the booking on the basis of these booking conditions by all persons named on the booking form. The party leader is responsible for making all payments due to us. If a booking form is not signed (e.g. direct debit card booking or website booking), we will forward a further copy of our booking conditions if requested, and it will be deemed that these conditions are accepted by all members of your party. For the purpose of these Booking Conditions, the completed booking form refers to the time you make a booking with Cities Direct Ltd. This takes place when you send us a booking form, make a booking via one of our websites or confirm a booking over the telephone or by email with a member of staff. A booking is only made when we take payment, and a binding contract between us comes into existence when we despatch our confirmation invoice.

3. PAYMENT FOR YOUR HOLIDAY Your completed booking form must be sent to Cities Direct Limited, accompanied by full payment for the holiday and any optional extras that you may wish to purchase. If you wish to purchase the insurance policy we offer, all applicable premiums must also be paid at the time of booking (you must be insured - see clause 1 of the 'General Information' enclosed). For flight inclusive bookings, all monies paid to one of our authorised agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you.

4. IF YOU CHANGE YOUR HOLIDAY If, after our confirmation invoice has been dispatched, you wish to change your travel arrangements in any way, we will do our utmost to make these changes but it may not always be possible. Any request for the changes to be made must be in writing by the party leader. Where we can make your requested change you will be asked to pay an administration charge of £20 per person, in addition to any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Certain travel arrangements cannot be changed after a reservation has been made and any alteration request will incur 100% cancellation charges.

5. IF YOU CANCEL YOUR BOOKING Notice of cancellation of a booking is only effective when received in our office in writing from the party leader. Due to the nature of our holiday product, 100% cancellation charges apply as soon as Cities Direct Limited have confirmed the booking to you. Insurance premiums are also non-refundable. If you are covered by holiday insurance you may be able to claim a refund if the cancellation falls within the terms of the policy. Please note that Cities Direct operates 100% cancellation charges because the majority of monies are paid direct to suppliers and are non refundable. However, each cancellation will be investigated individually and if any refunds are available they will be paid, less a 10% administration charge calculated on the basic holiday price. If any member of your party is prevented from travelling, that person may transfer their place to someone else (introduced by you) providing we are notified not less than two weeks before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result, together with an amendment fee of £20 per person must be paid before the transfer can be effected. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight. Low cost airlines do not permit name changes after a booking has been made.

6. CUSTOMER CARE If you have a problem during your holiday, please inform our representative or local agent as well as the service supplier (or the UK based duty manager on +44 (0) 7816 657 853 if the matter cannot be sorted out in this way) immediately who will endeavour to put things right. If your complaint cannot be completely resolved locally, you must complete a report form which can be obtained from the above mentioned people. Then the party leader must write to the Customer Relations Department at Cities Direct within 28 days of your return. Please ensure you enclose a copy of your Report Form.

OUR COMMITMENTS TO YOU

7. YOUR RESERVATION On receipt of your completed and signed booking form and full payment we will reserve your holiday. A binding contract between us comes into existence when we despatch our confirmation invoice to the party leader or your travel agent. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. Your reservation is accepted subject to these booking conditions and the 'General Information' enclosed. If we are unable to confirm your booking we will do our best to offer you an alternative holiday but if this is not possible or unacceptable to you, an immediate refund of all monies paid will be made to you.

8. YOUR HOLIDAY PRICE Your holiday price is based on tariffs and exchange rates shown on the brochure or booking form for each holiday we operate. We reserve the right to increase or decrease the price of unsold holidays at any time. The price of your chosen holiday will be confirmed at the time of booking. Once your holiday has been confirmed at the time of booking then, subject to the correction of errors, we will only increase the price in the following circumstances. Price increases after booking will be passed on by way of surcharge. A surcharge will be payable if transportation costs and/or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase, or our costs increase as a result of any adverse changes in the exchange rates which have been used to calculate the cost of your holiday. Even in the above cases, we will absorb increased costs up to a total amount equivalent to 2% of the cost of your confirmed holiday (excluding insurance premiums and any amendment charges). Only if the increased costs exceed this 2% will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies paid to us except for insurance premiums and amendment charges. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel for this reason. If you do not tell us that you wish to cancel within this period of time, we are entitled to assume that you do not wish to cancel and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We promise not to levy a surcharge within 30 days of departure. Due to the above promises, no refunds can be made in the event of favourable exchange rate variations or decreases in costs. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.

9. IF WE CHANGE YOUR BOOKING It is unlikely that we will have to make any changes to, or correct errors in the brochure and other details both before and after bookings have been confirmed. Whilst we always endeavour to avoid changes, we must reserve the right to make them. Most changes are minor ones. However, if a significant change becomes necessary (for example, your destination area) we will inform you as soon as possible before your departure. If there is time to do so before departure, we will offer you the following options. (A) accepting the changed arrangements as notified to you, (B) purchasing an alternative holiday from us, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or (C) cancelling your holiday. If you choose (A) or (B) we will pay you compensation according to the scale below. If you choose (C) we will refund all the monies you have paid to us except we will not refund insurance premiums unless they are paid to Cities Direct Limited for the insurance policy we offer, plus compensation according to the scale below.

Basic price of holiday (per person) and number of days before travel compensation per person

Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change as a result of unusual and unforseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. In all cases, our liability for significant changes is limited to offering you the above mentioned options and, where applicable, compensation payments. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change. No compensation is payable for minor changes. Very rarely, we may be forced by "force majeure" (see clause 10) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

10. FORCE MAJEURE Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

11. IF WE CANCEL YOUR HOLIDAY Cancellations by us may be necessary in exceptional circumstances and we reserve the right in our absolute discretion to cancel your holiday. If we have to cancel your holiday, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of purchasing an alternative holiday from us, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or receiving a full refund of all monies paid to us except we will not refund insurance premiums unless they are paid to Cities Direct Limited for the insurance policy we offer. We will also pay compensation in accordance with the scale in section 9 however, compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. In all cases, our liability for cancellations is limited to offering you the above mentioned options and, where applicable, compensation payments. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any cancellation

12. OUR RESPONSIBILITY TO YOU

(1) We promise to make sure that all parts of the holiday we have agreed to arrange as part of our contract are provided to a reasonable standard and in accordance with that contract. We also accept responsibility for what our employees, agents and suppliers do or do not do. We will not, however, be responsible for any injury, illness, death, loss (for example, loss of enjoyment), damage, expense, cost or other sum or claim which results from any of the following:- (a) the fault of the person(s) affected or any member(s) of their party or (b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or (c) an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see clause 10 ) (d) the fault of anyone who was not carrying out work for us (generally or in particular) at the time. In addition, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked your holiday or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business. Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.

(2) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.

(3) We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death, except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £35 per person affected as you are assumed to have taken out adequate insurance at the time of booking. Please also see clause 12(4) below.

(4) Where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended for international travel by air and/or for airlines with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability for national and international travel by air, the Athens convention for international travel by sea). When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(5) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 6. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to co-operate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

13. ASSISTANCE If you suffer from illness, personal injury or death, through misadventure, while on holiday as a result of an activity which is not part of the holiday arrangements, we may decide to offer you help in making a claim against the person or organisation responsible. This may include a contribution towards legal cost to a maximum of £5,000 per booking form. All assistance (financial or otherwise) is subject to our reasonable discretion. You must ask for help in writing within 28 days of the end of your holiday, and must agree to repay any costs we incur if you make a successful claim against the other person, organisation or your insurance policy.

14. LAW AND JURISDICTION Your Contract and all matters arising out of it is subject to English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with under the ABTA Arbitration Scheme (see clause 6 ) or by the Courts of England and Wales only. Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the suppliers liability to you, usually in accordance with applicable International Conventions (see clause 12(4)). Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

GENERAL INFORMATION

HOLIDAY INSURANCE We consider adequate travel insurance to be essential. Details of the policy we offer are shown elsewhere. If you decide not to purchase this insurance, you must give details of your alternative policy (insurer and policy number) on our booking form. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check alternative insurance policies.

PASSPORTS AND VISAS The following information applies to British Citizens holding a British Passport issued in Britain. You will need a valid passport to travel on all holidays except in the UK and Eire. It is your responsibility to ensure that your passport is valid and for destinations outside the European Union, your passport must be valid for at least six months beyond your return date. At the time of writing British Citizens passports do not require a visa for our holidays unless otherwise stipulated. Holders of passports not issued in the UK must check with the relevant embassies with regard to visa and/or transit visa requirements. Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued form El I I (details in leaflet T6 referred to above) prior to departure. It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British Citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

FLIGHTS The flight timings given in this brochure and on booking forms are for general guidance only and are subject to change. The latest timings will be shown on your confirmation invoice. Actual flight times will be shown on your tickets, and you must check your tickets very carefully to ensure all details are correct. Please note that some of the airlines Cities Direct use do not issue tickets, in which case you will receive a booking confirmation for your flight which you present at check-in. Details of the airlines and airports of destination shown in this brochure and given on booking forms are also subject to change as is the aircraft type. We reserve the right to substitute alternative airlines, aircraft types and airport destinations. Such alterations do not constitute a significant change to your holiday arrangements and you will not therefore be entitled to cancel or change to another holiday without paying our normal charges as a result. You will not be specifically advised of such operational amendments. Please note that, by our contract with you we do not enter into an agreement for carriage by air but rather we only undertake to reserve accommodation on-board the airline advised at the time of booking or such other airline that may be substituted. This brochure is our responsibility and does not commit any of the independent organisations/carriers whose services are featured in it. We regret we cannot accept liability for, or offer you any assistance in the event of any delay at your outward or homeward point of departure. In such circumstances you may be able to claim on your insurance, please check your policy for details.

LUGGAGE ALLOWANCE Your maximum baggage allowance is indicated on your flight ticket or flight confirmation.

HOTEL ACCOMMODATION Unless otherwise stated, our holiday prices are per person based upon the shared occupancy of twin or double-bedded rooms. Single rooms are available on request and carry a supplementary charge, and please note that single rooms are often smaller in size to twin/double rooms. En-suite facilities designate rooms with private bathroom equipped with either bath or shower and WC. Three bedded or quad rooms are usually twin/double rooms with an extra bed. On holidays including half-board meal arrangements, dinner will normally be based on a set menu unless otherwise stated. The hotel ratings used in the brochure refer to local classifications. Grading systems vary from country to country and cannot be compared. As far as possible we will use the hotels stated in the brochure, however occasionally it may be necessary to use alternative hotels of equal standard. The term hotel includes motels, inns or other equivalent establishments according to local classification.

FACILITIES Every effort is made to ensure that the details of your holiday given in the brochure are correct at the time of printing. Please bear in mind however that the availability of certain services and attractions may vary according to season, lack of demand, weather conditions, essential maintenance work or other circumstances entirely beyond our control. It is impossible to predict such occasions and we cannot accept any liability for cancellations or curtailment of such amenities, which are outside our control.

BROCHURE ACCURACY Please note also, that the information and prices shown in this brochure may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us or your travel agent at the time of booking.

EXCURSIONS Please note that optional excursions are subject to demand and weather conditions, changes to advertised excursions are rare but we do reserve the right to introduce new excursions, or amend the programme, at any time.

BEHAVIOUR When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

SPECIAL REQUESTS AND EXTRAS Any special requests or extras made on your booking form are noted and we do our very best to comply with these wherever possible. However, although we do make every effort to meet your requirements, we cannot unfortunately give a guarantee since this is dependent on our suppliers. We cannot accept any booking that is conditional upon special requests or extras being met. All such bookings will be treated as 'standard bookings' subject to the above provisions on special requests and extras. If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details. If you have suffered from a serious medical condition recently then you should consult your doctor about your fitness to travel.

CUSTOMER SERVICE CHARTER

PRICE PROMISE

We believe that Cities Direct has the best possible prices for the range of quality city holidays we offer, and therefore we guarantee it. If within seven days of your booking, you find the same holiday at a lower price we will refund you the difference. The comparable holiday must be featured in a ATOL boned website, not on special promotion, and have current availability. To qualify, the following parts of the holiday must be the same; dates, class of travel, flight number of all flights, hotel, room type, meal type, transfer arrangements. The promise does not apply to promotional discounts, special offers, group bookings, optional extras or insurance.

DUTY MANAGER In the unlikely event of experiencing any problems during the holiday, we have a duty manager who is based in the UK and is contactable 24 hours a day in case of an emergency. In addition to this service, in certain destination our local agents will also offer this facility. In these cases full details will be sent with your travel documentation.

CONSUMER PROTECTION

Each year the requirements imposed on travel companies become more stringent, and Cities Direct constantly reviews all aspects of our tours to ensure that we meet these regulations. We hold an ATOL licence and have scheduled airline failure insurance to ensure total consumer protection for our clients.

ATOL The air holidays in this brochure are ATOL protected, our Air Travel Organisers Licence number granted by the Civil Aviation Authority is 5501. In the unlikely event of our insolvency the CAA will ensure that you are not stranded abroad and will arrange to refund the money you have paid for an advanced booking. For further information, visit the ATOL website www.atol.org.uk

Package Holidays by Train, Ferry or Car: To comply with the Package Travel Regulations, and provide our clients total piece of mind, Cities Direct offers security for passengers’ holiday payments prior and up to the completion of the Package Holiday. If your city break includes a flight, then you are cover under the Civil Aviation Authority ATOL scheme. If your holiday does not include a flight, we provide you insurance free of charge. In the unlikely event of our insolvency, the policy will ensure that you are not stranded abroad and will arrange to refund any monies you have paid in advance. A copy of this policy will be sent to you with your holiday confirmation. The Department of Trade and Industry advise that this insurance meets the requirements of the Package Travel Regulations. For further information please visit www.ipplondon.co.uk or www.dti.gov.uk

SCHEDULED AIRLINE INSURANCE All passengers travelling with Cities Direct will automatically be covered by scheduled airline insurance, ensuring all monies are protected against airline failure.