Cities Direct


We are a member of ABTA, our ABTA number is Y6085.  We would like to tell you a little more about the benefits of booking with a member of the Association of British Travel Agents.

Booking a holiday is an exciting time – a chance to meet new people, discover new places and escape routine. If you’ve booked with an ABTA Member then you’ll be able to relax a little earlier safe in the knowledge that you’ve booked with a reputable travel company. You’ll also be able to take advantage of The ABTA offer: support, protection and expertise.


ABTA is the UK’s largest travel association, representing travel agents and tour operators that sell £31.5 billion of holidays and other travel arrangements each year. We advise you, the travelling public, and we lead the travel industry in supporting high service standards, working with ABTA Members on health & safety, and promoting responsible tourism at home and abroad. We’re able to make this commitment by having our Members abide by the ABTA Code of Conduct, which governs areas such as accurate advertising, fair terms of trading, changes to bookings and managing customer complaints. The Code requires all ABTA Members to provide you with information on insurance, visas, passports, health requirements and alterations to your travel arrangements.


Our Members manage fantastic experiences for millions of holidaymakers, but sometimes things don’t go to plan. If you have an issue that you haven’t been able to resolve with one of our Members, we’re here to help resolve it for you. If needed, you’ll get access to our fast, cost effective and independent complaints resolution service which could save you time, money and hassle. Booking with our Members means you’ll be able to use a range of our advice services. You can visit us at where you will find a selection of guidance and information, and if you need further help you can call our Consumer Helpline on 020 3117 0599 .

Further information

You can read more about the benefits of booking with an ABTA Member by downloading the PDF brochure below:

Click here to download 'The benefits of booking with an ABTA Member' leaflet

ABTA have also produced a short informational video which you can view below:

ABTA Contact Details:

Twitter: @ABTAtravel
Facebook: ABTAlovetravel


01242 536900
ATOL ProtectedATOL Protected

Don't forget all Cities Direct bookings are "ATOL" protected. Our ATOL licence is issued by the Civil Aviation Authority, our ATOL number is 5501.