Cities Direct | About Us

We are a specialist tour operator, which has a wealth of experience in city breaks across Europe and further afield. We are located in the elegant spa town of Cheltenham, on the edge of the Cotswolds – about 90 minutes West of London.

Cities Direct has earned an enviable reputation for providing clients with outstanding personal service, high quality city breaks and unbeatable prices. In fact, we are so confident about our prices that we offer you a price promise.

If you book your City Break with Cities Direct, you will enjoy the following benefits from our Unique Customer Guarantee:

Financial Security and Consumer Protection
The Package Travel Regulations came into effect in the UK on 1st January 1993. The legislation imposed certain responsibilities on all operators of Inclusive Package Holidays. Each year since 1993 the requirements imposed on travel companies become more stringent, and Cities Direct constantly reviews all aspects of our short breaks to ensure that we meet these regulations. We hold an ATOL licence issued by the CAA, offer a unique insurance scheme which meets the requirements of the Package Travel Regulations and furthermore offer Scheduled Airline Failure Insurance free of charge to ensure total consumer protection for our clients.

ATOL: The air holidays on this website are ATOL protected, our Air Travel Organisers Licence number granted by the Civil Aviation Authority is 5501. In the unlikely event of our insolvency the CAA will ensure that you are not stranded abroad and will arrange to refund the money you have paid for an advanced booking. For further information, visit the ATOL website www.atol.org.uk.

Package Holidays by Train, Ferry or Car: To comply with the Package Travel Regulations, and provide our clients total piece of mind, Cities Direct offers security for passengers’ holiday payments prior and up to the completion of the Package Holiday. If your city break includes a flight, then you are cover under the Civil Aviation Authority ATOL scheme. If your holiday does not include a flight, we provide you insurance free of charge. In the unlikely event of our insolvency, the policy will ensure that you are not stranded abroad and will arrange to refund any monies you have paid in advance. A copy of this policy will be sent to you with your holiday confirmation. The Department of Trade and Industry advise that this insurance meets the requirements of the Package Travel Regulations. For further information please visit www.ipplondon.co.uk or www.dti.gov.uk

Hotel Only Bookings: The Package Travel Regulations do not cover hotel only bookings. However, for additional peace of mind Cities Direct  covers all hotel only bookings with Financial Failure Insurance free of charge.  For full details about this insurance please refer to the section above, Package Holidays by Train, Ferry or Car.

Price Promise
We believe that Cities Direct has the best possible prices for the range of quality city holidays we offer, and therefore we guarantee it. If within seven days of your booking, you find the same holiday at a lower price we will refund you the difference. The comparable holiday must be featured on an ATOL bonded website or brochure, not on special promotion, and have current availability.

To qualify, the following parts of the holiday must be the same; dates, class of travel, flight number of all flights, hotel, room type, meal type, transfer arrangements. The promise does not apply to promotional discounts, special offers, group bookings, optional extras or insurance

Duty Manager
In the unlikely event of experiencing any problems during the holiday, we have a duty manager who is based in the UK and is contactable 24 hours a day in case of an emergency.

Excellent Customer Service
We are dedicated to offering our customers an excellent level of personal service. Click here to see what some of our existing clients have said about us.

Hotel bookings with www.cityhotelsdirect.co.uk
If your looking to book a city hotel, then your search ends here!!! CityHotelsDirect.co.uk is our sister website, and not only offer a great range of properties at unbeatable prices but a unique customer guarantee means you know your getting value for money. Click here to visit the site.

Cities Direct Limited – what you should know

We are committed to realising the full potential of Cities Direct and our three websites www.citiesdirect.co.uk; www.lowcostcitybreaks.co.uk; www.cityhotelsdirect.co.uk. The company is constantly developing new and exciting destinations for our city breaks, striving for even greater choice and satisfaction. Our bank of managerial expertise is built on 45 years of travel industry experience. The fundamental philosophy of our company is based on unique customer care. We have the ability to tailor your holiday and hotel requirements to fit your timescales and budget. When booking your holiday or hotel with us, you can be assured of an excellent level of personal and professional service.